Executive  Virtual Assistant & Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors Degree in Business Management major in Marketing Management.

Last Active

November 20th, 2024 (4 days ago)

Member Since

June 24th, 2019

Profile Description

I have worked at various jobs over my career, it can be the difference between a business experiencing long-term success. I believe I have the perfect skill set for this job, and I'm excited to learn more about this position.

CORPORATE EXPERIENCES:

ACCOUNTING OFFICER (AR/AP) Hedge Fund/Mutual Fund | 
AQR CAPITAL MANAGEMENT LLC

 •Analyzing and creating reports for board documents, asset and flow, CIT asset summary, and internal reports for business proposals used by the business development team.
•Reconcile bank discrepancies and cash breaks.
•Developing and managing email marketing strategies and Email Management.
•Understand the components of data management to drive data-driven decision-making within your organization.
•Booking of outflow/inflow cash, and securities requested by clients and internal teams.
•Providing quality solutions and services that meet the needs and address the issue •Acting as a liaison between Operations and Relationship Managers and other business partners in Risk, Compliance, Legal and etc. 
•Make sure to deliver ad-hoc / projects on or before the deadline.

ACCOUNTING OFFICER (Cash Management – Nostro Accounts) | 
HSBC

•POC for Cash Management: Maintaining records and monitoring cash flow to ensure that there are enough funds available to pay bills on time.
•Conducting training of teaUpgrade to see actual infombers to maximize their potential. 
•Empower teaUpgrade to see actual infombers with skills to improve their confidence, product knowledge, and communication skills.
•Reconcile bank discrepancies and cash breaks.
•In charge of collection, and allocation of the inflow and outflow of the cash generated and effectuated by clients’ while maintaining the daily balances of the bank and in the cash book on an agreeable threshold on or before the cut-off period.

BANKING REPRESENTATIVE (VOICE/CHAT/EMAIL)) | 
HSBC

•Assigned with managing the day-to-day activities of the team, motivating the team to achieve organizational goals, responding promptly to customer inquiries, keeping records of customer interactions, transactions, comments, and complaints, ensuring customer satisfaction, and providing professional customer support and communicating with customers through various channels •Conducting quarterly performance reviews, contributing to the growth of the company through a successful team.

FREELANCING EXPERIENCES:

GENERAL VIRTUAL ASSISTANT | Syntegra Consulting, UK (PART-TIME) 

•Organize communication via emails and phone calls.
 •Provide customer service as the first point of contact 
•Organize meetings, travels, and accommodations.
•Manage contact lists and organize managers’ calendars.
•Create and review customer spreadsheets and keep online records.
•Conduct market research and report on the results.
•Prepare presentations and help employees with their administrative queries.

Tool Proficiencies:

 •RingCentral | •Zoho | •Zendesk | •LivePerson | •Jabber | •Outlook | •SameTime |
•Quick Books | •Avaloq | •Trello | •Jira |•Mojo |•Chime |•Canva |•WordPress |•Google Suite | •ClipChamp  | •Hoot Suite | •Zillow |•ZohoBooks |•SalesForce |•WorkFlowMax | •Mailchimp | •MS Office |•RedX

I hereby certify that the above information is correct to the best of my knowledge and belief. 

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