Real Estate VA with 13 years of Customer Service Experience

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College

Last Active

November 11th, 2024 (2 days ago)

Member Since

June 22nd, 2019

Profile Description

Real Estate VA with 13 years of Customer Service Experience  

Skills and Software:  

Property Management Software
• Podio
• Buildium
• Rent Screener
• Appfolio
• Darwin
• Bright MLS
• Zipforms

Tenant Screener 
• Propertyware • RingCentral
• InContact
• Keeper
• Skype

Customer Service (13 years)
• TSYS
• PMT
• OGone
• CentreSuite
• BBOS
• Bcos
• Resolved IT
• Knowledge Tree

Data Entry/Lead Generation
• Google Suite
• Google Docs
• Google Forms
• Google Sheets

Amazon FBA VA
• Amazon Seller Central
• OAxray
• Retailmenot
• Keepa

Online Proctoring (1 month)
• Amazon Workspace
• ZooUpgrade to see actual infoeting
• GoToMeeting

Work Experience:
Company Name: Coldwell Banker Hearthside
Address: 100 Brandywine Blvd., 1st Fl., Newtown, PA 18940
Position: Local Office Support Coordinator
Inclusive Dates: October 2022 - Present

Company Name: Virtually Incredible
Address: Palm Beach Gardens FL USA
Position: Tenant Screener
Account: Excalibur Homes
Inclusive Dates: December 2020 – October 2021
Job Description:
• We do the initial screening for the tenant
• Contact the tenant to clean up and get the rest of the data that they forgot to submit.
• We do the credit, criminal, income, employment, and intense residence history, to find out if past performance is an indicator of a future problem.

Company Name: Contact Solutions
Address: Cebu City Philippines
Position: Online Proctor
Account: Examity
Inclusive Dates: April 2020 to May 2020
Job Description:
• Online Proctoring for students under Examity
• Do a Verification check before the start of the exam
• Recording the student while taking the via Zoom

Company Name: FirstSource Solutions Limited
Address: Northgate Cyberzone Muntinlupa City
Position: Financial Advisor / Complaint Level 1 Helpdesk
Account: Barclaycard UK Commercial Credit Card
Inclusive Dates: September 2012 to October 2018
Years of work: 6 years and 1 month
Job Description:
• Customer service representative/Financial Advisor for Barclaycard UK Commercial Credit Card 

Company Name: Upwork
Position: Virtual Assistant to answer 15 customer support emails per day.
Inclusive Dates: August 2018
Job description:
• To answer 15 customer support emails per day using pre-made messages provided by the client
• Read each customer's email
• Assess what the customer needs according to the pre-made list
• Look up the customer's order in the Shopify store and dUpgrade to see actual info which canned message to send according to their question and order status.

Company Name: Upwork
Position: Virtual Professional for a Short-Term Research Process
Inclusive Dates: July 2018
Job description:
• This project is more of a client’s ongoing business plan and research. The client asked me to research a certain topic and need to submit it within the next 24 hours.

Company Name: Upwork
Position: Virtual Assistant to find books on Upgrade to see actual info using client's software
Inclusive Dates: January 2018-February 2018
Job description:
• Find good books on Upgrade to see actual info for the Upgrade to see actual infostall the client’s software as Google Chrome Upgrade to see actual infoarch on Upgrade to see actual info using the software to find profitable books. Look for a book that has more than $12 Upgrade to see actual infond the ISBN Number and book name to the client. I will be paid 20% of each book's profit value, which is displayed on the software, so I will know what I am earning.
• If the book is in very good condition and fulfills the requirements, I will be paid straight away. If the book is in an acceptable condition and fulfills the requirements I will have to wait roughly 21 days to be paid for the book if it is approved.

Company Name: Upwork
Position: Gmail customer service support for a brand
Inclusive Dates: December 2017 - January 2018
Job description:
• Responding to emails. We only receive a few emails a day, so we need to make sure to send a response as quickly as we can to answer customers' questions or queries.  We use Google Translate because some emails are in German or Italian language.

Company Name: APAC
Address: Northgate Cyberzone Muntinlupa City
Position: HealthCare Representative
Account: Blue Cross and Blue Shield of New Jersey
Inclusive Dates: August 2010 – August 2012
Years of work: 2 years
Job Description: Assisting physicians/providers with information on their patient’s benefits and claims.

Company Name: SYKES Asia INC
Address: Gilmore Cubao Quezon City
Position: Technical Support Representative
Account: Yahoo! Mail, and Yahoo! Messenger
Inclusive Dates: November 2005 – June 2010
Years of work: 4 years and 6 months
Job Description:
• Technical support inbound chat
• Assisting customers with Yahoo! Mail