Customer Service Associate / Benefits Administrator / Audito

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 19th, 2024 (today)

Member Since

June 21st, 2019

Profile Description

Call Center Associate
Open Access BPO / Makati
City / Dec 2015 – March 2024
 
Benefits Administrator / Fulfillment Specialist
(Zenefits & OneDigital)
2015 – 2022
 
• Responsible for contacting different insurance in the US to
verify eligibility and benefits.
• Managing employee benefits such as medical, dental, vision,
life & disabilities coverage.
• Handling the group’s annual benefits renewal. The goal is to ensure that all employee
benefits updates during renewal are processed during the given time period.
• Compiling change forms, & spreadsheets of benefits
enrollment information & sending them to insurance carriers when needed.
• Keep the records of transactions, details of inquiries, and
comments as well as actions taken during the renewal process as proof required
by the client.
• Always maintain HIPPA compliance.
• Improved operations by working with teaUpgrade to see actual infombers to find
workable solutions.
 
 
Audit Specialist
(Zenefits & OneDigital) / 2022 – 2024
 
• Perform audits of client enrollments and premiums data,
comparing their data on benefit administration systems vs. data with carriers
& external partners.
• Ensure coordination with the benefits consultant to determine
audit scope and timelines.
• Maintain audit documentation according to established
standards.
• Ensure clear and complete reports of audit procedures and
findings.
• Review audit findings and developed action plans.
• Recommends process improvements to improve the quality and
effectiveness of deliverables.


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