Customer Service Associate / Technical Support / MSP

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 4th, 2024 (27 days ago)

Member Since

June 20th, 2019

Profile Description

I have over 4 years of experience working in the BPO industry as a Technical Support. I worked at Sutherland Global Services and Convergys, two of the largest BPO companies in the Philippines. During my time there, I assisted customers in resolving their technical concerns.
I also worked as a customer support representative for IMarket’sLive for 4 years, where I handled cancellation and refund requests for IMarketslive subscribers.
After taking a break, I was hired as a HelpDesk technician and later transferred to the NOC department for Network Solution Technology, which is now known as Sourcepass.


• Microsoft technology such as Office 365, Microsoft AD, Azure,
Exchange & Windows Server 
• Administration and support of Microsoft Office 365 
• Managing user accounts via Active Directory
• Microsoft Office Suite end-user support 
• Knowledge of Microsoft Windows ServersUpgrade to see actual info 
• Experience in a virtual environment: Hyper-V, VMware, Azure
and/or Citrix environment 
• PC hardware repairs. 
• Experience with networking such as Sonicwall, UniFi Firewalls 
• Cloud back up with Datto, Acronis. 
• Printer troubleshooting / set up
• NOC Services
• Antivirus Maintenance
• Deployment Validation
• Endpoint software Upgrades
• Windows Updates Maintenance
• Deployment Validation
• Resolving failed updates
• Installation of Missing feature updates: 1809, 1903, 1909
• Scheduling server rebooted as needed
• Miscellaneous Services
• DNS filtering Maintenance
• LogMeIn Maintenance
• Services True ups
• ConnectWise, Microsoft CRM, Zendesk, Freshdesk
• Technical support
• Install and configure software and hardware
• Data entry• Software testing
• Microsoft office
• Computer networking 
• Virtual assistant
• Chat support
• Email support