Customer Service Professional

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Bachelors degree

Last Active

March 13th, 2025 (5 days ago)

Member Since

June 14th, 2019

Profile Description

I currently have 16 years of BPO experience with a solid background in Technical Support, Customer Service, and Sales background experience. My field of expertise ranges from technical analysis and troubleshooting of problem areas presented by both internal and external clients. Furthermore, I am capable of selling products and services using solid arguments to prospective customers for both residential and business customers.
I started in 2007 as a Technical Support Representative for AT&T Internet Services for a US client. My tasks are to provide comprehensive and quality technical support at all times for both residential and business customers. I ranked 1st for the month of May 2008 for Metric Weight for CIS Computation and I was promoted to Senior Technical Support and POC for SUP calls. I ranked 5th overall for solution selling for client products and services on all sites.
I spearheaded the Customer Service Department for KMR Medical US. I was assigned to order processing, equipment troubleshooting, returns, and exchanges of Medical Supplies to clients. I became the Top Representative for 3 consecutive months for Quality Assurance. I was then promoted to a Quality Assurance Analyst. My main objective was to ensure all calls passed the Quality Standards before sales were plotted.
In 2016, I applied as a Quality Assurance Analyst for Frontier Communications US. My tasks are to ensure all calls pass the Quality Standards based on client requests and organize weekly calibration for the whole site to ensure quality on all calls is being met by the site.
I am currently A Senior Sales Consultant for a well-known Australian Internet Service Provider. I am very optimistic and flexible in venturing with any tasks that will be handed to me by clients. I am open to Data Mining, Data Entry, Social Media, Data Encoding, and Transcription for both short and long-term projects.
I am keen on details and order. I always excel at client satisfaction by following Client's instructions and meeting deadlines.