Remote Executive Assitant / Sr. Quality Evaluator/ ISA

Overview

Looking for full-time work (6 hours/day)

at $6.60/hour ($871.20/month)

Bachelors degree

Last Active

December 18th, 2024 (today)

Member Since

May 27th, 2019

Profile Description

I am a dedicated professional with 9 years of experience in the call center industry, recognized as a multi-awarded Senior Quality Evaluator. In this role, I assessed customer interactions with front-line agents to enhance service quality. My background also includes experience as an Executive Assistant in property management in San Diego, where I managed maintenance requests, conducted leasing pre-screening, scheduled property viewings, and handled various administrative tasks. Previously, as an Inside Sales Agent, I focused on live transfer calls and setting appointments.
Throughout my career, I have developed strong time management and observational skills, enabling me to prioritize effectively. My customer-focused mindset drives my problem-solving abilities and commitment to exceptional service. I am proficient in CRM tools, including Microsoft Excel for data analysis, Outlook for email management, and MS Teams and Google Suite for efficient task organization.
I'm knowledgeable in using the following tools and applications.
-Rent Vine
-Tenant Turner
-Google Suite (Google docs, spreadsheets, GDrive etc. )
-Zillow
-Slack
-Excess Elite
-Ready mode
-XPLs Pro
-Knowledgeable in using Office 365 and MS Teams
Skills :
-Email handling using Outlook and Gmail
-Exceptional knowledge of the Ticketing system, Assignments, and priority
-Good analytic skills
-Problem-solving
-Good communicator
-Time management (Managing iUpgrade to see actual info and daily tasks)
-Familiarity with project management applications
-Followed KB files defined IT procedure and used available resources to provide an efficient solution.
CDAX
Salesforce
I appreciate your time and hope to work with you soon to discuss our interest in how we can promote your business.