Customer Service Agent / Shopify VA

Overview

Looking for full-time work (9 hours/day)

at $7.00/hour ($1,386.00/month)

Associates degree

Last Active

February 19th, 2025 (2 days ago)

Member Since

May 9th, 2019

Profile Description

As a seasoned Shopify E-commerce and Chargeback Specialist, I bring a unique blend of technical expertise and customer service acumen to the table. My experience spans across multiple facets of e-commerce operations, with a particular focus on Shopify platform management and chargeback resolution. 

Shopify Expertise 
With extensive knowledge of Shopify's ecosystem, I excel in: 
- Designing and building Shopify stores from the ground up 
- Implementing and customizing various Shopify themes 
- Integrating essential apps to enhance store functionality 
- Optimizing user experience and conversion rates 

Chargeback Management 
My proficiency in handling chargebacks, particularly those involving PayPal, sets me apart: 
- Extensive experience in chargeback response cases 
- Skilled in crafting compelling rebuttals for Attorney General's Office complaints 
- Deep understanding of consumer affairs and dispute resolution processes  

E-commerce Operations 
Beyond platform management, I offer comprehensive e-commerce operational support: 
- Efficient order fulfillment processes 
- Inventory management and stock level monitoring 
- Product catalog maintenance and optimization 
- Collaboration with cross-functional teams to improve overall efficiency  

Digital Marketing 
My skill set extends to digital marketing strategies crucial for e-commerce success: 
- Creating and managing marketing campaigns for Facebook, Instagram, and Google Ads 
- Proficient in pixel implementation and analytics interpretation 
- Experienced in email marketing automation using platforms like Omnisend and Klaviyo 

Customer Service Excellence 
With 3+ years of experience in customer service, I prioritize: 
- Prompt and professional resolution of customer inquiries 
- Maintaining high levels of customer satisfaction 
- Gathering and implementing customer feedback for continuous improvement 

My comprehensive understanding of e-commerce operations, coupled with my expertise in Shopify and chargeback management, positions me as an invaluable asset to any online retail operation seeking to enhance its digital presence and streamline its processes.