Technical and Customer Service support

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Bachelors degree

Last Active

October 17th, 2024 (33 days ago)

Member Since

May 9th, 2019

Profile Description

• Responsible for Handling Email Support.
• Provide Service Solution
• Assist on Queries for Printer concerns.
• Responsible for calling Outstanding Invoices.
• Provide payment solutions.
• Assist on Queries for Telephone and Broadband accounts.
• Help reduce bad debts.
• Review / Approved new and current orders
• Assist risk status
• Level 1 technical support agent,. Supporting both Software and Hardware for All in One (AIO) and Multifunction Printers of
HP .
• Handles Incoming Calls giving Technical assistance to customers.
• Ensure compliance on Both PrograUpgrade to see actual infotrics and QA Guidelines.
• Responsible for providing comprehensive and quality customer service at all times by giving appropriate and accurate responses to customer queries and problems.
• Responsible for call-outs and providing further technical assistance to unresolved cases.
• Assist First Level Agents (FLA) with their technical questions and queries
• Take ESCALATION and “SUP” calls from FLA (Process and technical Escalations)
Track and Resolve cases passed from the EMAIL Support