General Virtual Assistant / Customer Service

Since I started my career, I have always been in a Customer Support Role Position because I am very passionate about assisting my clients with their needs while making sure I communicate and interact with them accordingly and attentively. I respond to my clients either through chat, phone, or email providing information about the products, services, and company policies, and have assisted in placing orders, refunds, cancellations, and exchanges. I also ensure that I work closely with my other teammates sharing best practices, participating in team meetings, and contributing to the improvements of the process.

As an Admin Support, I am responsible for managing emails and responding to customer inquiries via chat and in a timely and professional manner. I also assist customers with product information, order status, and basic troubleshooting issues that may arise and maintain and update customer records and databases. Additionally, I post recordings/training and upload them to the database or CRM while managing client's data and subscriptions. I support the management team with various projects such as creating process documents, templating email responses, creating a process outline, and preparing reports, workbooks, presentations, and other documents required to help smoothen the operation of the business.

As phone support, I undertook a variety of duties and responsibilities designed to provide my clients with exemplary customer service. My primary responsibility was to handle both incoming and outgoing calls addressing a wide array of customer inquiries, concerns, and problems with professionalism and empathy. Each day, I ensure to engage with customers to provide product information and resolve customer complaints while maintaining a courteous and helpful demeanor. In addition to resolving issues, I also played a vital role in account management. I updated customer accounts with the latest information, managed billing inquiries, and processed subscription renewals and upgrades. Maintaining the accuracy of customer data was essential to providing personalized and efficient service.

As a Data Encoder, I was entrusted with the critical task of managing and processing information to ensure accuracy, efficiency, and confidentiality of the information. My main responsibility was to input accurate data into the database system or into Excel Spreadsheets.

In my role, I assisted clients with their visa application concerns through phone and email using Zoho CRM, ensuring clear and effective communication. I managed customer complaints via text, helpdesk, phone, and email, providing prompt and appropriate solutions to ensure customer satisfaction. Through inbound and outbound calls, I provided updates on applications, offered suggestions, and updated customer accounts as necessary. I was also responsible for calendar management and appointment setting, coordinating with the respective agents or personal points of contact. Additionally, I inputted customer data and recorded minutes of calls in Excel sheets, maintaining accurate records. I also provided backup assistance with travel concerns and gift orders, ensuring comprehensive support for our clients.

As an Email Support, I am responsible for various duties that are designed to provide exceptional customer service to every client. I manage and respond to customer inquiries and concerns via email promptly and professionally and I always ensure that I address all their needs on time. Handling customer complaints was a significant part of my role as well as I approach each issue with empathy and provide appropriate solutions to ensure customer satisfaction. In summary, my duties and responsibilities as an email support specialist have a broad range of tasks with a mission to deliver exceptional customer service, resolve issues efficiently and effectively, and contribute to continuous improvement and efforts within the organization.

My video editing experience in Capcut has been an enriching journey for me that has enhanced my creativity skills and because of its user-friendly interface and great features, it helped me to produce video content for my personal use. Though I have no professional experience yet using CapCut, I am still exploring its best features to be able to offer it to my clients.

I've been a Family Caregiver for an elderly patient and in my role, I supported my patient with her daily activities, including bathing, dressing, grooming, meal preparation, and changing bed linens. I also assisted with medical health checkups, ensuring adherence to dietary and medication instructions provided by doctors and physicians. Additionally, I facilitated patient mobilization, aiding in transfers from bed to wheelchair, wheelchair to chair, etc. Beyond physical care, I provided mental and emotional support to enhance the overall well-being of my patient. I also underwent a practical nursing-related learning experience in a hospital setting and took and monitored patients' vital signs, maintained accurate patient records, and managed basic healthcare needs, including wound dressing and cleaning. I effectively communicated any changes in my patient's behavior or health status to the staff nurses, ensuring timely and appropriate responses. Throughout my related learning experience, I assisted over 20 patients, aiding them in transfers and discharges, and consistently provided a high standard of care in managing various medical situations.