Senior CSR/Appoint.Scheduler/Sales Dev. Rep./Lead Generation

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

May 3rd, 2019

Profile Description

My Skills:
I have more than 10  years of successful experience in the customer service and sales industry, particularly in health and medical insurance, pharmacy B2B sales development.  Rep., Appointment Setter, Telecommunication Business, Tourism Industry, and Real Estate.
It’s all about having a positive attitude and a smile in everything I do. I'm always on the go.
Multi-tasking
Word processing skills, oral communication skills, interpersonal skills, writing skills, and objection handling skills.
I love continuous learning.
Computer skills
I worked as a customer service representative and appointment scheduler. I answered and listened to inquiries regarding all aspects of the United Health Care business, which includes medical plan coverage, health services, and even claims and payments/billing for their monthly premiums.
Scheduling an appointment with their physicians or doctors, providers, and pharmacies will ensure that the member's specific concern about their health is
addressed at the appointed time.
I managed to help resolve multiple issues in the approval and authorization of claims, check the durable medical equipment (DME), and hospital procedures under their plan coverage.
I also assisted in the education of new members and the re-education of existing members regarding health plan procedures.
Tracked appropriate documents, utilizing online systems and procedures, in accordance with all applicable guidelines and requirements.
Demonstrated appropriate customer-care skills such as empathy, activeness, courtesy, politeness, helpfulness and other skills as identified
I also worked as an ESL teacher online. I handled students, at all levels from Korea and China. Through dedication in teaching the English language and seeing students are learning and improving, to the extent where they are boosting self-esteem in speaking and writing it grammatically correct, for me, that is an achievement. I also worked as a preschool teacher. I also work as an oral communication teacher in one of the private schools  and I handled senior high school and first- and second-year college courses in BS criminology. 
As a tour executive for a year, in the administration of Arabian Tourism Connection LLC in Dubai City, UAE, I honed my ability to manage and arrange travel plans, accommodations, and hotel reservations; bookings added extras for individuals and groups traveling throughout Dubai. I also tend to communicate with group organizers from Asia and Europe by phone, fax, and email. I’m
well-versed in data scraping from social media or websites and lead. I'm also a detail-oriented and self-driven person with a commitment who values quality results. I also have work experience for a year,  in Real Estate industry.