Client Services and Human Resources Manager

With a master’s degree in business administration, specializing in Human Resources Management, and graduating Cum Laude, alongside a Bachelor's degree in HR Development Management, I bring both academic excellence and practical expertise. With over 5 years as a business instructor, I’m passionate about sharing my knowledge and empowering the next generation of HR professionals. I specialize in payroll management, ensuring accuracy and compliance, while also building comprehensive compensation plans, crafting job descriptions, and developing employee specifications. In addition, I provide impactful training and coaching to enhance employee performance, productivity, and foster a positive workplace culture. My commitment to optimizing HR practices ensures your organization benefits from streamlined payroll processes and a motivated, high-performing team.

As a dynamic and results-driven Client Services Manager in a mortgage firm in New Zealand, I am passionate about delivering an exceptional client experience at every step. By working closely with mortgage advisers, senior credit analysts, and directors, I ensure a seamless and efficient process from start to finish. I take pride in meticulously managing client profiles, coordinating documentation, and ensuring that all compliance standards are met. I excel in pre-screening loan applications, verifying documents, and preparing smooth handovers to senior analysts for quick and accurate approvals. Additionally, I manage CRM systems, ensuring clients receive timely, transparent communication, while supporting marketing efforts and other key tasks. My dedication to excellence, efficiency, and client satisfaction guarantees that our clients feel confident and fully supported throughout their mortgage journey.

With a strong focus on Client Relationship Management, I have consistently delivered exceptional service as a Client Services Manager in a leading mortgage firm in New Zealand. As the head of the Client Services team, I lead with enthusiasm and precision, ensuring every client interaction is smooth, efficient, and personalized to their needs. In addition, I serve as the head of an e-commerce store in the Philippines, where I have successfully developed policies and created comprehensive scripts for agents to follow, ensuring top-notch service across the board. I am adept at handling both feedback and criticisms, using them as opportunities for continuous improvement. My leadership and commitment to client satisfaction drive lasting relationships and successful outcomes. Let me bring my expertise in client management and team leadership to elevate your business and enhance your customer experience!