Customer service / VA / Freelancer/Social Media Manager 

Overview

Looking for full-time work (8 hours/day)

at $7.70/hour ($1,355.20/month)

Associates degree

Last Active

November 26th, 2024 (yesterday)

Member Since

April 16th, 2019

Profile Description

Professional SummaryExperienced in accounts receivable, customer support, and collections with strong analytical and reconciliation skills. Dedicated to maintaining accuracy in financial records and delivering excellent client service. Proficient in financial software, including Excel, QuickBooks, and SAP, with a proven ability to work both independently and collaboratively within fast-paced environments.Experience Highlight: Senior Accounts Receivable Analyst at Collins AerospaceJan 2024 - Aug 2024In this role, I handled various financial tasks with a focus on accounts receivable, reconciliation, and client account management. My responsibilities included managing overdue invoices, working closely with other departments to resolve discrepancies, and ensuring the accurate posting of payments. I also engaged in tasks that required attention to detail and strong problem-solving skills.Key Responsibilities:Invoice Tracking & Collection: Monitored overdue invoices aged 31+ days and reached out to clients via email and phone to resolve outstanding payments. Developed a structured approach for following up on delinquent accounts.Reconciliation of Accounts: Conducted reconciliation of unapplied cash, ensuring that every transaction was accurately allocated to the correct accounts. This involved analyzing and resolving payment Upgrade to see actual infoernal Coordination: Partnered with various departments, including Sales and Billing, to streamline invoice queries and address client requests, ensuring efficient communication and issue resolution.Account Management: Maintained a working file of all client accounts, organized invoice data, and promptly addressed account discrepancies or client questions.Document Processing: Managed requests for invoice reprints and Proof of Delivery (POD) documents to support the accounts receivable process.Achievements:Reduced the average collection time by 15% through effective follow-up and proactive communication with clients.Successfully reconciled over 90% of unapplied cash accounts within the first quarter, improving cash flow accuracy.Recognized for maintaining a high level of accuracy, with a 99% error-free rate in processed transactions.Core SkillsReconciliation & Accounts Management: Strong ability to manage and reconcile complex accounts and cash applications.Analytical Problem Solving: Skilled in identifying, investigating, and resolving discrepancies in financial transactions.Customer Service Orientation: Adept at handling client inquiries professionally, with a focus on building and maintaining positive relationships.Team Collaboration: Experience working across departments to solve account-related issues and streamline processes.Attention to Detail & Time Management: Consistently ensured accuracy in data entry, documentation, and financial record-keeping.Technical ProficiencyAccounting Software: QuickBooks, SAP, and Excel for financial reporting, data entry, and reconciliation tasks.CRM and Database Management: Familiar with customer relationship management systems and database tools for account tracking.