I have worked on a BPO for almost 8 years. I handle customer service, technical and retention and sales. Enthusiastic
and ambitious customer service specialist with wide-spread
transferable skills in management, sales, and operations.
Exceptional ability to connect with people and understand their
wants, needs, and desires and delivering legendary service on every
interaction.
Proactive, friendly customer service specialist
dedicated to meeting and exceeding expectations at every
interaction. Timely and professional with extraordinary
communication skills and ability to build and cultivate relationships
to drive business retention. Actively seeking a customer Service director role where I can utilize my education and experience
to add immediate value to an organization.
I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work.I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness.I am highly organized. I always take notes, and I use a series of tools to help myself stay on top of deadlines. I like to keep a clean workspace and create a logical filing method so I’m always able to find what I need. I find this increases efficiency and helps the rest of the team stay on track, too.I am results-oriented, constantly checking in with the goal to determine how close or how far away we are and what it will take to make it happen. I find this pressure inspiring and a great motivator for the rest of the team.
Working in sales has been a gratifying and lucrative field for me. I am a reliable and enterprising worker focused on maximizing revenue. I have consistently exceeded sales targets and have abilities in sales, supporting sales objectives and cold-calling. I'm really good at closing sales and handling customer complaints with ease and professionalism.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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