VA/Customer Service/cold caller/Social Media Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 23rd, 2024 (today)

Member Since

April 9th, 2019

Profile Description

Dynamic professional with 9 years of experience in customer service, social media management, and virtual assistance. Proven ability to handle high-pressure situations and resolve issues efficiently, while fostering positive relationships across all platforms. Skilled in cold calling and adept at using Salesforce and Zendesk. Committed to continuous improvement and enhancing customer experiences through effective communication and strategic engagement.Main Responsibilities:Customer Service: Responded to inquiries via phone, email, and chat with professionalism, maintaining a customer satisfaction rating of 95%. Resolved issues by identifying root causes and implementing effective solutions.Social Media Management: Developed and executed social media strategies to engage customers, promote services, and enhance brand visibility. Analyzed metrics to optimize content and increase audience interaction.Virtual Assistance: Provided comprehensive administrative support, including scheduling, data entry, and project management, ensuring smooth operations for teaUpgrade to see actual infombers and enhancing overall productivity.Cold Calling: Conducted targeted cold calls to prospective clients, effectively communicating value propositions and generating new leads for the business.Documented customer interactions and feedback to inform service quality improvements and implemented a new feedback system that reduced response times by 20%.Collaborated with teaUpgrade to see actual infombers and cross-functional departments to streamline processes and enhance efficiency.Skills:Customer ServiceSocial Media ManagementVirtual AssistanceCold CallingCommunicationProblem-SolvingConflict ResolutionCRM Software (Salesforce, Zendesk)Time ManagementTechnical Support