Shopify Customer Support/ Ecom Support for US/EU/UK Markets

Overview

Looking for full-time work (8 hours/day)

at $3.42/hour ($601.92/month)

Bachelors degree

Last Active

April 4th, 2025 (yesterday)

Member Since

January 25th, 2012

Profile Description

Greetings! 

I’m a friendly and experienced Customer Support
Representative with over 2 years of experience helping e-commerce businesses
grow.  I have developed several skills as I was involved with Shopify Dropshipping Shopify store. I am a passionate customer service agent who loves helping people and solving problems. I always aim to make customers feel heard and supported. 

WORK EXPERIENCE:
Shopify Customer Support for a Skincare Brand, Perfumes & Floatee (for US. UK, Germany & Europe customers)
- Crisp/HelpScout/Zoho/Slack/PrivateEmail/DeepL
- Hubstaff/Faeticks/Direx
- A large part of my work will include replying to customer emails (including weekends), tracking tickets opened with fulfillment centers, replacement orders, returns, and refunds. Also, creating documentation on the entire customer service process.
I worked as a Customer Service Representative in a manufacturing company in China, and the duties and responsibilities include the ff.:
- handle customer's inquiries (Order tracking queries)
- respond to e-mails, answer phone calls, and chat with customers
- handle clients' concerns and complaints.
- process customers' orders
- handle customer retention
- sells and promotes the company's products
I also had previous experiences as a Virtual Assistant for different clients, and the job includes:
- doing web and online research
- data entry
- data gathering
- lead generation
- product researcher
- video editing
- research and documentation
- and other admin tasks.
I also have experience working as a Product Campaign Manager, and the job includes the ff:
- Chat and Email Support Agent
- attend customers via Chat and email, answer inquiries, and resolve issues and concerns 
- assign and instruct product testers to purchase the item
- dealing with inquiries regarding returns, replacements, and refunds
- organize and manage tasks for marketing campaigns
- attend the online teaUpgrade to see actual infoetings
- daily reporting to Management the daily targets
- find product testers
- process refunds
- contribute to team effort
- create marketing ads with the use of Canva
Virtual Assistant for a Senior Care Company/Placement Coordinator
- Overall senior care for a web-based company
- Data Entry/Web Research
- Customer Service/ Handling Clients' projects
- Handling Emails/Email Communication
- Outbound Calls/Calling Assisted Living Facilities, House owners, nursing homes and contacting Social Workers
- Administrative Support
- Finding Referrals for our Clients
- LinkedIn Lead Generation
- LinkedIn List Building for prospecting list
- Cold Calling
-Email and Social Media Marketing
- Placement Coordinator
I also worked as an Online English teacher to the following students with different nationalities:
- Koreans
- Japanese
- Taiwanese
- Chinese
- Thai
- Indonesian
- Brazillian
I am willing to be TRAINED and ready to learn new skills, too. I want to invest in new skills and knowledge. I was always getting positive feedback, comments from previous employers, and if you HIRE me, I will surely GIVE MY BEST because a job for me is something I value so much :)
WHY HIRE ME?
I won't waste your time and I won't break your TRUST.
I'll be a VALUABLE asset to your company and I'll be LOYAL too.
I can be your ON-CALL VA, I can also also work full-time and part-time; whatever you are looking for, I am always available to help you with your business.
TRUST ME!
-THANK YOU-