ESFJ VA / SMM / TECH/CUSTOMER SUPPORT

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

August 2nd, 2024 (106 days ago)

Member Since

April 5th, 2019

Profile Description

SALES & MARKETING (JULY 2021 TO DECEMBER 2022)

>Contributes information, ideas, and research to help develop
marketing strategies. 
>Helps to detail, design, and implement marketing plans for
each product or service being offered 
>Oversees a company's interactions with the public through
implementing content strategies on social media platforms 
>Prepares accurate quotes for pricing and builds estimates
for special items by gathering information and analyzing
material and job costing

GUEST EXPERIENCE SPECIALIST (AirBnb (Jan 2020 - July 2021)

> Handled a total of 104 units of an Airbnb Super Host with constant bookings daily. 
> Answer phone calls, text messages, emails, and messages through each booking platform e.g. AirBnB, Upgrade to see actual info, VRBO, HomeAway, TripAdvisor, Direct bookings. 
>Ensuring client satisfaction by providing excellent customer service
>Assist with operation scheduling, directly support the finance team and the operations team to lead the day to day operations, and communicate with guests as needed 
> Handle customer complaints, requests, and feedback.
> Responsible for issuing refunds to guests as needed 
> Responsible for monitoring Breezeway for utility task management 
> Social Media Marketing - Instagram and Facebook
> Responsible for sending quotes to guests interested in stay extensions and processing their payments through Guesty and Stripe. 
> Provide reviews to guests as need be 
> Monitor guests' activity and provide notifications or warnings using NoiseAware (noise monitoring) & FreshAir (smoke detecting apparatus) 
> Updating guests access codes using Lynx
Provide guests with their pre-check-in links and instructions through Duve. 
> Issuing endorsements to the team using Asana 
> Updating Notion for FAQ's 

REMOTE TECHNICAL SUPPORT (PDFAccount) (April 2020-April 2022)

> Responsible for answering inquiries from users 
> Responsible for escalating tickets to other departments if needed 
> Responsible for basic troubleshooting 
> Responsible for issuing refunds to users

CLIENT CARE SPECIALIST (HealthcareAccount) (Sep2019 - Mar 2020)

> Answering calls from patients for admission 
> Data entry of the patient's information to the Client Information System 
> Ensuring customer satisfaction and assisting patient concerns 
> Responsible for evaluating the documents to ensure that appropriate information has been obtained for billing purposes

SUPERVISOR (Pioneer Life Inc. (July 2014 - September 2019)

> Agency Licensing/Contracting and Benefits 
> Pre-underwriting of New Business and Basic Policy Service 
> Cashiering, Petty Cash Disbursement and provisional Receipts Administration
> Office Management 
> Supervising daily branch operations, a total of 5 branches nationwide 
> Reporting of Branch Statistics to Department Head 
> Daily Email Communication (IBM Notes)

SALES COORDINATOR (Intertech Marketing (Jan 2013 - Feb2014) 

> Receive orders from customers 
> Process orders and schedule deliveries for supplies, materials, equipment, and services to customers 
> Sourcing of suppliers local and abroad 
> Keep records and create reports regarding supply costs

VOLUNTEER NURSE (Red Cross Ilocos Sur Chapter(May 2012 - Oct 2012)

> Help victims of disaster 
> Provide care and comfort to ill and injured service members and veterans 
> Teach others lifesaving skills such as First Aid and CPR 
> Help staff with blood drives

CUSTOMER SERVICE REPRESENTATIVE - Sales - Nobletrends UnboundInc. (Dec 2011 May 2012 )

> Following call center “scripts” when handling different topics 
> Identifying customers' needs, clarify information, research every issue, and providing solutions 
> Responsible for gathering customer's Credit Card information for payment purposes

I want a stable job where my skills can be fully utilized and will help you build your business.