PMO - Analyst / CSR / SMM / Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.90/hour ($1,214.40/month)

Bachelors degree

Last Active

November 23rd, 2024 (4 days ago)

Member Since

April 3rd, 2019

Profile Description

Customer Service Rep - Chat and email support , inbound/outbound calls
My background includes serving as a Health Advocate Representative for a year with Optum Global Solutions, helping members understand their Health Insurance. 2 years and 6 months as a Customer Service Associate within both call-center and retail environments and was transferred to a different Line Of Business which is the Advanced Technical Support Department. I worked on the customer service as a front liner, where my responsibilities included handling customers concerns about their services, billings and some troubleshooting.
Previously, I worked as Billing Officer in Abejo Waters Corp for 2 Upgrade to see actual info these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my deadlines for needed reports from daily, weekly to monthly reports.
In addition to this experience, I gained considerable customer service skills during my On-the-Job Training at PNP-PRO7 assisting police candidates in updating their applications. I also bring to the table strong computer proficiencies in MS Word, MS Excel and database applications. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking.