Data Entry Management Specialist for FL Real Estate Buyers (Real Estate Company)
- data processing, normalizing, enriching, data entry, data research- Gather/enrich/reformat data for properties on Probates, Tax Deeds, and Foreclosured- Communicated with Police dept and fire dept to gather fire-damaged properties- Cleaned up/reformatted Wholesaling and Bidder's list- Gathered buyers list from Social Media platform-Tools used: Googlesheet, Microsoft Excel, ReadyMode, Asana, Slack
Appointment Setter for Mortgage Broker at NEXA
- Calls realtors and set an appointment to discuss the possibility of working together
- Tools Used:
Admin Support for The MVMT Team at Compass (Real Estate Company)
- gathers and checks listings from every landlord in NYC
- collates all the latest available apartments from all NYC landlords for brokers' easy access and faster lead assistance
- Calls NYC landlords to confirm the booking for brokers' preview
- handled rental listings in NYC and post them in OLR, Renthop, Compass, StreetEasy, Trulia, Zillow, and Realtor accounts of all agents
- reached out to leads via
- list apartments that are exclusives and schedule an open house for each
- creates DocuSign for landlords' contract/agreement form for exclusives
- manages Airbnb account- checks on Compass and Streeteasy syndication
- Tools used: Follow-up Boss, Dialpad, Slack, CallAction, Googlesheet, Docusign, Zapier, Mojo
- Managed platforms: Airbnb, StreetEasy, Compass, Renthop, Zillow, Trulia, OLR, Onlinejobs.ph
DATA ENTRY FOR REAL ESTATE COMPANY
- Cleans list of property owners and gathers personal information to locate their properties
- Tools used: Googlesheets
DATA MINING SPECIALIST
- Gather information on the internet and look for possible clients to be transferred to our sales department
- Tools used: LinkedIn Sales Navigator, Googlesheets
ONLINE RESEARCHER
- Research on stock market value of more than $20.
-Look for the people who bought stocks from specific companies and locate them or their relatives.
- Tools used: Google sheets
Workforce Management Teamleader
- Leads an RTA Team
- Joins Site leads meeting
- Attends weekly Capacity and Scheduling calls with clients
- Coaches RTA twice a month and holds tea
- Joins Daily Productivity calls with Site Directors and Sr Operations Managers
Senior Workforce Management Specialist (7 yrs experience)
- Manages intraday client, program, or LOB
- Collaborates with the Operation Managers and RPM/Scheduler for accurate and timely agent schedules
- Initiates and executes plans for an unusual agent availability situations including the movement of agents in CCR/CMS
- Inputs intraday scheduling exceptions
- Data processing in the synthesis of outputs
- Intraday management, report generation, and analysis of KPIs
- Tools Used: NICE IEX Workforce Management Tools; Nice IEX Webstation;CRDB; iMDS; Avaya CMS application; WFMNow Intraday Management Tool; CCR;Nuance; eStart Timekeeping; MS Word, MS Excel, MS Powerpoint
OFFLINE SUPPORT (4 Years Experience) (Full Time)
Supervisor Escalations (1 yr experience)
- Handles supervisory calls
- Tools Used:iCare, CST, CRO, MS Excel, MS Word
Managerial Escalations (1 yr experience)
- Handles corporate threats, HRA (Hi Risk Accounts), Swirl (accounts with multiple access in site), and rate plan validation accounts
- Audits and
- Tools Used: iCare, CST, Advanis, CRO, MS Word, MS Excel
Mentor (1 yr experience)
- Monitors and listens to agents' calls; coaches agents on their low
-performing metrics; create an action plan to address low performance
-Tools Used: iCare, CST, Advanis, MS Word, MS Excel
Analytics Team (1 yr experience)
- Evaluates and scrubs surveys and disputes; sends daily disputes to Ops; coordinates with Client program manager; provides weekly analytics reporting to manager
- Tools used: iCare, CST, Advanis, MS Word, MS Excel
CUSTOMER SERVICE REPRESENTATIVE (2 years experience) (Full Time)
- Handles customers asking for general information about their accounts, plan change, basic technical support, and sales product information
- Tools used: iCare, CST
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.