Rancy

Admin Support| Data Management | WFM| Product Research

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Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

December 28th, 2024 (19 days ago)

Member Since

April 1st, 2019

Profile Description


Data Entry Management Specialist for FL Real Estate Buyers (Real Estate Company)
- data processing, normalizing, enriching, data entry, data research- Gather/enrich/reformat data for properties on Probates, Tax Deeds, and Foreclosured- Communicated with Police dept and fire dept to gather fire-damaged properties- Cleaned up/reformatted Wholesaling and Bidder's list- Gathered buyers list from Social Media platform-Tools used: Googlesheet, Microsoft Excel, ReadyMode, Asana, Slack

Appointment Setter for Mortgage Broker at NEXA
- Calls realtors and set an appointment to discuss the possibility of working together 
- Tools Used: Skype, Microsoft Excel

Admin Support for The MVMT Team at Compass (Real Estate Company)
- gathers and checks listings from every landlord in NYC
- collates all the latest available apartments from all NYC landlords for brokers' easy access and faster lead assistance
- Calls NYC landlords to confirm the booking for brokers' preview 
- handled rental listings in NYC and post them in OLR, Renthop, Compass, StreetEasy, Trulia, Zillow, and Realtor accounts of all agents
- reached out to leads via email/text for office appointments
- list apartments that are exclusives and schedule an open house for each
- creates DocuSign for landlords' contract/agreement form for exclusives
- manages Airbnb account- checks on Compass and Streeteasy syndication
- Tools used: Follow-up Boss, Dialpad, Slack, CallAction, Googlesheet, Docusign, Zapier, Mojo
- Managed platforms: Airbnb, StreetEasy, Compass, Renthop, Zillow, Trulia, OLR, Onlinejobs.ph

DATA ENTRY FOR REAL ESTATE COMPANY
- Cleans list of property owners and gathers personal information to locate their properties 
- Tools used: Googlesheets

DATA MINING SPECIALIST
- Gather information on the internet and look for possible clients to be transferred to our sales department
- Tools used: LinkedIn Sales Navigator, Googlesheets

ONLINE RESEARCHER
- Research on stock market value of more than $20. 
-Look for the people who bought stocks from specific companies and locate them or their relatives.
- Tools used: Google sheets

Workforce Management Teamleader 
- Leads an RTA Team
- Joins Site leads meeting
- Attends weekly Capacity and Scheduling calls with clients
- Coaches RTA twice a month and holds teaUpgrade to see actual infoetings once a week
- Joins Daily Productivity calls with Site Directors and Sr Operations Managers 

Senior Workforce Management Specialist (7 yrs experience)      
- Manages intraday client, program, or LOB 
- Collaborates with the Operation Managers and RPM/Scheduler for accurate and timely agent schedules
- Initiates and executes plans for an unusual agent availability situations including the movement of agents in CCR/CMS
- Inputs intraday scheduling exceptions 
- Data processing in the synthesis of outputs        
- Intraday management, report generation, and analysis of KPIs
- Tools Used:  NICE IEX Workforce Management Tools; Nice IEX Webstation;CRDB; iMDS; Avaya CMS application; WFMNow Intraday Management Tool; CCR;Nuance; eStart Timekeeping; MS Word, MS Excel, MS Powerpoint

OFFLINE SUPPORT (4 Years Experience) (Full Time)

Supervisor Escalations (1 yr experience)
- Handles supervisory calls
- Tools Used:iCare, CST, CRO, MS Excel, MS Word 

Managerial Escalations (1 yr experience) 
- Handles corporate threats, HRA (Hi Risk Accounts), Swirl (accounts with multiple access in site), and rate plan validation accounts
- Audits and emails on pending iCare callbacks
- Tools Used: iCare, CST, Advanis, CRO, MS Word, MS Excel

Mentor (1 yr experience)
- Monitors and listens to agents' calls; coaches agents on their low
-performing metrics; create an action plan to address low performance
-Tools Used: iCare, CST, Advanis, MS Word, MS Excel 

Analytics Team (1 yr experience)
- Evaluates and scrubs surveys and disputes; sends daily disputes to Ops; coordinates with Client program manager; provides weekly analytics reporting to manager
- Tools used: iCare, CST, Advanis, MS Word, MS Excel

CUSTOMER SERVICE REPRESENTATIVE (2 years experience) (Full Time)
- Handles customers asking for general information about their accounts, plan change, basic technical support, and sales product information
- Tools used: iCare, CST 

Basic Information

Age
38
Gender
Female
Website
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Address
Cebu, Outside USA
Tests Taken
IQ
Score:  135
English
C2(Advanced/Mastery)
Government ID
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