Rafaella

Exec & Admin Assistant, Home Health, Data Entry, Real Estat

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Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors Degree

Last Active

March 6th, 2025 (yesterday)

Member Since

March 24th, 2019

Profile Description

As an Executive Assistant, Administrative Virtual Assistant, Technical Support, and Customer Support professional, I provide clients with various services. My offerings include exceptional executive assistance, where I efficiently manage calendars, schedule meetings, and handle travel arrangements. I excel in administrative support, assisting with tasks like data entry, document preparation, and file organization. With my technical expertise, I offer technical support services, troubleshooting software and hardware issues, and ensuring smooth operations. Additionally, I specialize in delivering outstanding customer support, addressing inquiries, and resolving issues promptly. As a virtual assistant, I provide remote support for tasks such as email and calendar management, research, and general administrative assistance. My problem-solving and troubleshooting skills enable me to handle various challenges effectively. By offering these services, I aim to streamline operations, enhance productivity, and provide exceptional service to clients, exceeding their expectations.

ABOUT ME: I am a professional who always tries to improve my skills. I am very attentive to details and always note and understand my client's needs and deliver what is needed. If there is something on the project that I can't resolve myself, I communicate with my client immediately to make sure I can deliver a project faster, completely with perfection.

I always try to aim for my best to have a successful experience with my client and to get great feedback on my wall. My primary goal is to keep my clients happy and satisfied with what I do.

I have 5 years of experience as a Virtual Assistant and a Freelancer working as:

VIRTUAL EXECUTIVE ASSISTANT: As an Executive Assistant, I provide comprehensive support to my Client, managing his calendar, scheduling appointments, and handling correspondence. I assist in preparing reports, presentations, and other essential documents, and prioritize tasks to ensure seamless daily operations. As an Administrative Virtual Assistant, I handle various administrative tasks, including data entry, document preparation, and organizing files. I maintain databases and assist with managing and updating records. Additionally, I coordinate with teaUpgrade to see actual infombers to ensure smooth communication and information Upgrade to see actual info Customer Support, I serve as clients' first point of contact, addressing inquiries and concerns and assisting with their Medicare-related needs. I strive to deliver exceptional customer service, ensuring prompt and courteous responses and resolving issues efficiently. I am proficient in handling customer communications through various channels, such as phone, email, and live chat, ensuring that customer inquiries are addressed effectively and professionally. My role involves maintaining comprehensive records of customer interactions and transactions to facilitate smooth customer service and identify opportunities for improvement.

REAL ESTATE ADMIN VIRTUAL ASSISTANT: As a real estate administrative virtual assistant, my primary duties and responsibilities revolve around providing comprehensive support to real estate professionals and ensuring the smooth functioning of their daily operations. I handle a variety of administrative tasks, including managing calendars, scheduling appointments, and organizing property showings. I assist in preparing and maintaining real estate documents, such as contracts, leases, and agreements. Additionally, I manage client databases and update property listings on various platforms. As a virtual assistant, I also handle client inquiries and communication, ensuring prompt and courteous responses. I play a crucial role in coordinating with clients, lenders, and other stakeholders to facilitate seamless transactions. My attention to detail and ability to multitask efficiently ensure that deadlines are met and administrative processes run efficiently, allowing real estate agents to focus on serving their clients and growing their business

I have 2 years of experience in the BPO industry working as:

TECHNICAL SUPPORT REPRESENTATIVE: As a Technical Support and Billing Representative at HughesNet, my role encompasses providing expert technical assistance to customers, resolving internet connectivity issues, and troubleshooting hardware and software problems. Additionally, I handle billing inquiries, explain billing statements, and ensure accurate payment processing. Maintaining comprehensive customer records and staying updated on products and policies are essential in delivering exceptional support and fostering customer loyalty.

CUSTOMER SERVICE REPRESENTATIVE: As a Customer Service Representative at Amazon, my main responsibilities include providing exceptional customer support, assisting with product inquiries, order updates, and returns or exchanges. I handle various customer service requests, communicate via multiple channels, and utilize problem-solving skills to address technical and payment issues. Maintaining accurate records and collaborating with different departments ensure a seamless and customer-centric experience. My focus is on delivering outstanding service to foster customer loyalty and uphold Amazon's reputation.

TOOLS THAT I'M COMMONLY USING: MS Excel, MS Word Google Docs, Spreadsheet, and Forms, Canva, Google, CRM, Calendly, Google calendar, Bitrix24, Slack

I'm happy working either full-time, part-time, project-based long or short-term. I would love to assist you with what you need.

Basic Information

Age
29
Gender
Female
Website
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Address
Legazpi City, Albay
Tests Taken
IQ
Score:  125
DISC
Dominance: 45
Influence: 17
Steadiness: 32
Compliance: 7
English
C1(Advanced)
Government ID
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