A work history of more than 10 years focusing on Team management, Reports, Customer Service, Project management, and Fitness.
Team Coach/Management: 6 years in total
- Managed several teams focusing on helpdesk for both B2B and B2C
Customer Service/Helpdesk Support: 8 years in total
- 1st Level Customer support for Technical aspect. Also, handling escalation
concerns raised by team
- I
Data Analytics (Google Data Studio): 2.5 years in total
- Handled several data sources for reporting of KPI and SLA monitoring (From Data gathering, analysis, reporting, and creation of Google data studio dashboard.)
- Continuous update and maintenance of analytics dashboards for performance monitoring of Technology stakeholders.
Reports: 6 years in total
- Previous history of:
* Operations Dashboard, Monthly Business Review
* Attendance and schedule tracking (productivity and lost hours)
* I
* Computation of hours for billing and payroll
Project Coordination and Management: 3 years in total
* Ensuring that all business requirements are met and organized to be
delivered based on agreement and following agile approach.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
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