Isamu

 Service Delivery | Lead | Reports - Google Data Studio

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Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

October 6th, 2024 (179 days ago)

Member Since

March 24th, 2019

Profile Description

A work history of more than 10 years focusing on Team management, Reports, Customer Service, Project management, and Fitness.

Team Coach/Management: 6 years in total
- Managed several teams focusing on helpdesk for both B2B and B2C
Customer Service/Helpdesk Support: 8 years in total
- 1st Level Customer support for Technical aspect. Also, handling escalation
concerns raised by team
- IUpgrade to see actual info Management - Coordinator for L1 and high level support teams.

Data Analytics (Google Data Studio): 2.5 years in total
- Handled several data sources for reporting of KPI and SLA monitoring (From Data gathering, analysis, reporting, and creation of Google data studio dashboard.)
- Continuous update and maintenance of analytics dashboards for performance monitoring of Technology stakeholders.

Reports: 6 years in total
- Previous history of:
* Operations Dashboard, Monthly Business Review
* Attendance and schedule tracking (productivity and lost hours)
* IUpgrade to see actual info Management Report (Ticket lifespan and SLA monitoring)
* Computation of hours for billing and payroll

Project Coordination and Management: 3 years in total
* Ensuring that all business requirements are met and organized to be
delivered based on agreement and following agile approach.

Basic Information

Age
37
Gender
Male
Website
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Address
Pasig, Outside US
Tests Taken
IQ
Score:  120
DISC
Dominance: 28%
Influence: 20%
Steadiness: 39%
Compliance: 13%
English
B2(Upper Intermediate)
Government ID
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