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eBay store manager - Handling Customer Service, cases or returns, Listing Optimiazation (SEO). Data Analysis ( SQL , Advanced Google Sheets, Looker Studio)
DATA ANALYSIS• Enterprise application integration•Data Validation•Process Mapping•Defect Tracking•Data Profiling•Data Quality Assurance Process•Data Formatting•Data Analysis Presentation•Detailed Reporting•Billing Analysis•Tableu•Metadata•Power BI•SQL•Google Data Studio (Looker)•Metabase•Superset/PresetPURCHASING / INVENTORY• Vendor Sourcing• Bid Process Management•
I am an Analytical Virtual Assistant with over two years of experience in managing administrative tasks such as documentation, report preparation, data visualization, social media management, e-commerce management, and major operational support. I offer quality and cost-effective solutions to your administrative needs. I can work one-on-one with an executive and/or fully manage small businesses.
My most recent job involves product facilitation/training on auto insurance. My technical expertise revolves around MS Excel, Google Sheets, and Google Data Studio, which allowed me to create databases from scratch, extract the data, and convert them into readable information which suits every user (agent, QA, trainer, team leader, manager, and client).
I have experienced most of the facets of operating a company. Starting from the Establishment, Software R&D, HR, Operations, Financial Management, Production, Purchasing, Inventory, Sales, and Marketing for various Industries, such as Financial, Manufacturing, eCommerce, Logistics, and more. Being an IT / Software Developer person, Integration, Business Intelligence, Data Analytics, and Visualization are the key areas in my career for decision-making, process improvement and to a
A work history of more than 10 years focusing on Team management, Reports, Customer Service, Project management, and Fitness.Team Coach/Management: 6 years in total- Managed several teams focusing on helpdesk for both B2B and B2CCustomer Service/Helpdesk Support: 8 years in total- 1st Level Customer support for Technical aspect. Also, handling escalationconcerns raised by team- Incident Management - Coordinator for L1 and high level support teams.<
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