PROFESSIONAL SUMMARY
Experienced contact center and home-based agent for 6 years handling real estate, lead generation, appointment setting, cold calling and voice/non-voice accounts for customer care. Excels in using telephone, e-mail and social media for prospecting. Vastly knowledgeable with word-processing software, spreadsheets, online calendars and scheduling. Provides exquisite passion for connecting with current and future customers.
TECHNICAL SKILLS
• Real Estate VA
• Lead Generation
• Lead Qualifier
• Data Mining
• Appointment Setting
• Data Analysis
• Customer Support
• Task Management/Delegation
• SEO and SMO
• Target Market Research
• MS Office: Word, Excel, Powerpoint, Outlook
• Google Drive: Docs, Sheets, Forms, Slides
• Typing skills (55-65 WPM)
• Virtual Assistance
• General Marketing Skills
• Social Marketing
• Phone Skills: Outbound, inbound, forwarding, hold, recording
OTHER SKILLS
• Exceptional communication skills – both written and verbal – with the ability to build genuine rapport
• Ability to learn quickly and manage multiple priorities and projects• Solve problems by using creativity, reasoning and past experiences to identify efficient and effective resolution
• Internet and software-savvy and can easily learn how to use a new software without rigorous training
• Persuasion skills with the ability to identify qualifying prospects and finding the need to build prospect’s interest
• Strong applied analytic with a love for data and making decisions based on data
• Listen and act on instructions with minimal guidance
• Can work independently whether multitasking or adapting working hours and locale
• Strong sense of positive work ethic with a sunny outlook and energetic but organized behavior
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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