I’m a fast learner, highly adaptable, and thrive in roles requiring minimal supervision. I’m not afraid to speak up and contribute innovative ideas, and I excel at collaborating with teams. Responsiveness and integrity are at the core of my work ethic, especially in remote environments.
With 14 years of solid experience in customer service, including 6 years as a BPO team lead, I’ve led teams handling chat support, inbound calls, and
Key Expertise:
Customer Service: Over 14 years in BPO settings, managing diverse campaigns including telecom, restaurant chains, international hotel chains, electronics, and a membership success support for a learning and development company.
Technical Support: Provided tech support for a major restaurant chain, resolving issues efficiently and improving response times.
Data Entry & Research: Skilled in internet research and delivering accurate information tailored to client needs.
Reporting: Proficient in creating detailed reports using Excel and Google Sheets to track performance and insights.
Social Media Management: For over 3 years, I’ve been managing the social media pages of a digital marketing business, handling everything from content research, copywriting, and design to scheduling posts and assisting with
Tools & Platforms I’m Familiar With:
Customer Service/Support Tools: Intercom, Zendesk
Project Management: Asana
Content Creation & Social Media: Canva, Meta Business Suite, Creator Studio
Collaboration: Slack, Zoom, WhatsApp,
Google Workspace: Docs, Sheets, Slides
If you’re looking for a dedicated and results-driven customer service expert who brings leadership and hands-on experience across multiple platforms, I’d love to collaborate with you!
Experience: 1 - 2 years
Experience: Less than 6 months
Took a course from VPM Solutions PM101 - Lesson 01: Intro to Property Management PM101 - Lesson 02: Lifecycle of a Property Under Management PM101 - Lesson 03: Technology Solutions PM101 - Lesson 04: Sales and Business Development PM101 - Lesson 05: Onboarding New Clients and Properties PM101 - Lesson 06: Pre-Leasing Basics PM101 - Lesson 07: Leasing & Tenant Onboarding PM101 - Lesson 08: Fees, Statements, and Tenant Ledgers PM101 - Lesson 09: Rent Collections and Evictions PM101 - Lesson 10: Maintenance and Inspections PM101 - Lesson 11: Lease Expirations and Renewals PM101 - Lesson 12: Move-Outs, Make-Readies, and Relists Maintenance Coordination 101
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