Seasoned Customer Service Specialist

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

October 1st, 2024 (yesterday)

Member Since

March 11th, 2019

Profile Description

I was a BPO Team Lead for about 6 years. I was able to lead teams that handle chat support, inbound calls, and email. I was able to raise the customer satisfaction rating of the campaign through the projects that I implemented. I have implemented a project which earned me a Lean Six Sigma Certification.
Customer Service- I have a solid 13 years of background in Customer Service in a BPO setting. I have handled different campaigns like telco, restaurant chain, international hotel chain and electronics, and gadget stores and a membership success support for a learning and development company.
Technical Support- I have handled technical support for a restaurant chain.
Data Entry: I can do internet research and provide the information requested by the client and ensure that it's accurate.
Reporting: I can do reports using Excel
Social Media Manager- I have managed the Facebook and Instagram page of a digital marketer for about 3 years.
Website Development: I have improved a renovation company's Godaddy website to make it more appealing to customers.
Here are the tools or systems I have used and am familiar with:
Zendesk; Intercom; Gmail; Slack; Excel; Asana; Facebook; Instagram; Meta Business Suite; Creator Studio; MailChimp; Godaddy website, Google Business Profile