Seasoned Customer Service Specialist

Overview

Looking for part-time work (5 hours/day)

at $12.00/hour ($1,320.00/month)

Bachelors degree

Last Active

January 23rd, 2025 (25 days ago)

Member Since

March 11th, 2019

Profile Description

I’m a fast learner, highly adaptable, and thrive in roles requiring minimal supervision. I’m not afraid to speak up and contribute innovative ideas, and I excel at collaborating with teams. Responsiveness and integrity are at the core of my work ethic, especially in remote environments.

With 14 years of solid experience in customer service, including 6 years as a BPO team lead, I’ve led teams handling chat support, inbound calls, and email. My leadership and project management skills have consistently improved customer satisfaction, and one of my key initiatives earned me a Lean Six Sigma Certification.

Key Expertise:

Customer Service: Over 14 years in BPO settings, managing diverse campaigns including telecom, restaurant chains, international hotel chains, electronics, and a membership success support for a learning and development company.

Technical Support: Provided tech support for a major restaurant chain, resolving issues efficiently and improving response times.

Data Entry & Research: Skilled in internet research and delivering accurate information tailored to client needs.

Reporting: Proficient in creating detailed reports using Excel and Google Sheets to track performance and insights.

Social Media Management: For over 3 years, I’ve been managing the social media pages of a digital marketing business, handling everything from content research, copywriting, and design to scheduling posts and assisting with email campaigns.

Tools & Platforms I’m Familiar With:

Customer Service/Support Tools: Intercom, Zendesk
Project Management: Asana
Content Creation & Social Media: Canva, Meta Business Suite, Creator Studio
Collaboration: Slack, Zoom, WhatsApp, Skype, Google Meet
Google Workspace: Docs, Sheets, Slides

If you’re looking for a dedicated and results-driven customer service expert who brings leadership and hands-on experience across multiple platforms, I’d love to collaborate with you!