Social Media Manager / Customer Service Expert 

Proficient in the art of copywriting, I specialize in crafting compelling and persuasive written content that captivates audiences and drives engagement. With a keen understanding of tone, voice, and audience targeting, I excel in creating impactful messaging across various platforms including websites, social media, email campaigns, and advertisements. My expertise lies in delivering brand-consistent, SEO-friendly, and results-driven copy that resonates with readers and achieves marketing objectives.

Developed engaging and persuasive copy for diverse clients, including websites, blogs, social media, and marketing materials. Strong command of SEO principles to enhance content visibility and reach. Adept at conducting thorough research to ensure accuracy and relevance in all written materials.

As a committed Social Media Manager, I bring expertise in Canva, video editing, and graphic design to the table. Specializing in promotional videos and social media reels, I excel at creating engaging content that boosts brand visibility and resonates with audiences, ensuring effective and impactful social media campaigns.

Experience in creating and editing videos for promotional, instructional, and social media purposes. Proficient in using basic video editing software such as Canva Strong storytelling skills to convey messages effectively through visual media.

Over 5 years of experience providing exceptional customer service in fast-paced environments. Skilled in resolving customer inquiries and complaints with empathy and efficiency, ensuring a high level of customer satisfaction. Proficient in using CRM software to manage customer interactions and track service metrics. Consistently achieved top performance ratings and received multiple commendations for outstanding service.

Responsible for content creation, community engagement, and performance tracking across platforms. Skilled copywriter with additional expertise in video and graphics editing. Adept at fostering positive client relationships, creating compelling content, and utilizing multimedia tools to enhance communication strategies. organizational success and drive customer and client satisfaction.

Experienced in graphics editing, I have the capability to bring visual concepts to life through stunning designs and imagery. Utilizing graphic design software, I manipulate graphics and images to create visually appealing assets for digital and print media. From social media graphics to website banners and marketing materials,

Conduct outbound calls to prospective customers from provided lead lists or databases to introduce our products or services and generate interest. Identify and qualify potential leads through effective questioning and active listening techniques, and gather relevant information to assess their needs and preferences.

Responsible for developing and executing strategic marketing campaigns on Facebook to drive brand awareness, engagement, and conversions.

Utilize various sources such as online databases, social media platforms, and networking events to identify potential leads within our target market. Conduct thorough research and analysis to qualify leads based on their level of interest, budget, and timeline for purchasing or selling real estate. Outreach and Engagement to Implement outreach strategies to connect with leads via email, phone calls, and social media messaging, and nurture relationships through regular follow-ups.

Experience in creating and editing videos for promotional, instructional, and social media purposes. Ability to incorporate graphics, animations, quality and viewer engagement. Strong storytelling skills to convey messages effectively through visual media.

Develop and execute LinkedIn marketing strategies to achieve brand objectives and drive engagement. Create and curate engaging content, including articles, posts, and multimedia assets, tailored for the LinkedIn audience. Manage LinkedIn advertising campaigns, including campaign setup, optimization, and performance tracking.