With over a decade of dedication to customer service, I’ve built a career rooted in resilience, empathy, and a commitment to exc
My career began at TeleTech in Cebu City, where I advanced from a Sales Agent for SEARS Home Improvement to a Tier 2 Customer Solutions Representative. In this role, I handled a wide range of es
After relocating to Iloilo City, I joined iQor as a Back Office Specialist for Bell Aliant’s Canadian clients. Here, I worked behind the scenes on complex billing and technical issues that required deep analytical skills and precise communication. For example, I once resolved an ongoing billing discrepancy that had frustrated a loyal customer for months. By meticulously reviewing account details and collaborating with internal teams, I discovered a billing error, rectified it, and communicated the resolution clearly to the customer. Experiences like this taught me the importance of accuracy and reinforced my commitment to delivering honest, transparent service.
At Legato Health Technologies, I served as a Provider Services Representative, assisting healthcare providers with intricate insurance plan details and claims processing, all while adhering to HIPAA regulations. A significant part of this role involved helping providers understand coverage for critical patient treatments. In one instance, I guided a provider through the complex process of securing coverage for a patient’s necessary procedure, ensuring all documentation was compliant and that the provider had a clear understanding of each step. This role demanded attention to detail, strong compliance knowledge, and empathy, skills I take pride in bringing to each professional endeavor.
In 2022, I joined Asurion as a Technical Support/Tech Coach, assisting customers with various electronic devices—from troubleshooting software issues on mobile phones to providing guidance for home electronics. One standout
While I may not have direct Virtual Assistant experience, my background in customer service is rooted in dedication, resilience, and a drive to help others. From supporting customers in high-pressure scenarios to resolving complex issues and navigating technical challenges, each role has honed my skills and deepened my passion for connecting with people. As a solo parent, my motivation to excel is both personal and professional, and I am fully prepared to work flexible hours to achieve success. I am excited to bring my unique blend of experience, empathy, and commitment to your team. Thank you for considering my profile, and I look forward to discussing how I can make a meaningful contribution to your organization.
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