Customer Service and Sales Specialist

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

February 15th, 2019

Profile Description

I have a diverse skill set that spans customer service, data analysis, sales support, and process optimization. Key aspects include:Customer Service & Communication:• Engaging with customers in an upbeat manner via phone and email to address inquiries, provide quotes, and close deals.• Leading a customer service team and handling communication for Panda Docs.Data Analysis & Reporting:• Utilizing data analysis techniques to extract insights, identify trends, and provide actionable recommendations.• Proficient in analyzing large datasets to support business objectives, generate reports, and assist sales teams.• Experienced in using Excel and Salesforce for reporting, data entry, and creating sales reports.Sales & Pricing Support:• Assisting in the creation of customer quotes and developing pricing frameworks for internal teams.• Analyzing contract and pricing data to recommend business opportunities and ensure deal accuracy.• Ensuring data accuracy and maintaining clear documentation for deal desk processes.Technology & Process Optimization:• Skilled in utilizing tools like Google Earth and Salesforce for property analysis, quoting, and data management.• Able to support regional sales teams by developing a strong understanding of internal systems (Salesforce, ERP) and business processes.• Ensuring proper inventory management and sales data to support teams across Upgrade to see actual info summary, you combine strong analytical skills, customer interaction expertise, and a deep understanding of internal processes to effectively support sales, data management, and customer service teams.