Customer Service Representative ( Voice, Email and Chat)

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Associate degree

Last Active

April 7th, 2025 (yesterday)

Member Since

February 12th, 2019

Profile Description

Hi, I'm Upgrade to see actual info Upgrade to see actual info – a dedicated Customer Service professional with years of experience in Voice, Email, and Chat support, as well as a strong background as a Subject Matter Expert in the BPO industry.

Why Work With Me? 
• Detail-Oriented – I make sure every response or task is handled with accuracy and care to ensure smooth customer experiences and efficient issue resolution. 
• Strong Communicator – Whether through written or verbal communication, I deliver clear, professional, and helpful support. 
• Customer-Focused – I go the extra mile to make customers feel heard and supported, while still aligning with business goals and policies. 

Skills & Tools: 
In addition to customer service, I also have experience with: 
• Graphic design 
• Canva and Photoshop editing 
• Basic video editing 

Experience Overview: 
• Voice Customer Service: 3 years 
• Email Support (Back Office): 1 year and 4 months – primarily supporting workforce related concerns 
• Subject Matter Expert: 2 years and 3 months – leading peers, resolving escalations, and ensuring policy adherence 

Industries I've Worked In: 
• Retail (including automotive) 
• Telecommunications 
• Content Moderation 
• Workforce / Staffing support 
• Manufacturing 

Freelance Projects: 
• Twitter/X Retweet Assistance (OF niche) 
• WordPress Management 
• Outbound Reminder Calls 
• Cold Calling & Appointment Setting (ISA) 

If you're looking for someone reliable, professional, and ready to hit the ground running—I'd love to be part of your team!