• Prepared Weekly Performance Deck for Client Reporting
• Attended Client Meeting and discussed performance output, provide feedback and create action plan for identified area of further focus.
• Compiled, read and analyzed reports and updates , internal and external, to determine help items and develop plans to further enhance output and efficiency.
• Supported a Health Care Account of 32 consultants, answering questions and providing mentoring.
• Handled customer inquiries and complaints with regards to health insurance benefits, claim status and denials, coordination of Benefits and premium payment.
• Conducted account huddles on client updates and mandates.
• Assisted in managing the queue by calling out over break and lunch.
• Daily managing of agents time keeping, including approving Over time rendered.
• Created Employee Engagement and Team building activities
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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