ECommerce Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

March 18th, 2025 (5 days ago)

Member Since

February 1st, 2019

Profile Description

 Hello! I am a dedicated results-driven customer service expert. Over 5 years of experience providing outstanding support for e-commerce businesses. Especially in the dropshipping space. I specialize in managing customer relationships, resolving issues, and ensuring customer satisfaction on platforms like eBay and Amazon.
My goal is to enhance the customer experience by providing fast, accurate, and friendly support that builds brand loyalty and increases positive reviews. If you want a trusted professional who understands the intricacies of online retail and customer service. I'm here to help!
Important skills and expertise:
eBay and Amazon Customer Support: Experienced in handling customer inquiries, returns, refunds, and order cancellations. and feedback management
Order Management: Expert in tracking and managing customer orders. This ensures timely and accurate delivery.
Complaint Resolution: Skilled in managing customer complaints, resolution, and escalation situations to maintain a positive customer experience.
Product Inquiries: Handle detailed questions about products, features, and troubleshooting with patience and clarity.
Account Management: Able to assist customers in setting up their accounts. Order Tracking and updating payment methods
Multitasking: Skilled in managing multiple support channels (email, live chat, phone support) simultaneously.
Dropshipping Knowledge: An in-depth understanding of dropshipping operations. Compliance process and how to inform customers
Communication Skills: Strong written and verbal communication skills. with a friendly and professional approach to interacting with customers
Tools and platforms:
eBay Seller CenterAmazon Seller CentralFreight CarrierRingcentralSlackOA Genius

Why choose me?
5+ Years of Experience: I have spent more than 5 years working directly with ecommerce and dropshipping businesses. Providing high quality customer service to ensure smooth transactions and happy customers.
Quick Response Time: I understand the importance of timely responses in ecommerce. and are committed to providing quick and efficient solutions.
Commitment to Excellence: I am dedicated to providing excellent service. The goal is always to turn every customer interaction into a positive one.
Problem Solver: Whether it's an order, a refund, or a general inquiry. I will quickly find a solution that meets both your customers and your business needs.
If you are looking for a reliable and experienced customer service professional. which understands the unique needs of online retail and dropshipping. I would love to help you provide the best experience for your customers.
Feel free to send me a message on how I can help you grow your business by improving your customer service!