Current Employment Status:
Hired Full Time on Jul 13, 2020
I am now currently working as a remote Assistant Customer Service Manager for a Shopify Store. Part of my daily task is to oversee and designate tasks/tickets (callbacks, inbound calls,
I also worked as a home-based Customer Support Representative / Partnership Manager for 6 months at Jobletics. Jobletics is a temp agency for food service workers based in Boston, MA. My routine tasks includes: recruitment and onboarding of workers/business partners, posting and monitoring of job ads in Indeed, FB and Ziprecruiter, shift monitoring of workers' time stamps, phone/email/chat support, account management for priority business partners, creating invoices, time sheets, analytic reports and receipts for our business partners, marketing, lead generation, etc. I have been familiarized with tools/apps like Slack, G-Suite, Zendesk, Hubspot, Trello, Admin Panel (our main tool), etc.
I also joined an advanced course for E-Commerce Training this May of 2019. I have been trained for E-Commerce Platforms, like Amazon, Shopify, Ebay and Local E-Commerce. I have been introduced to Amazon tools and Apps like Jungle Scout, AMZscout, Camel Camel Camel, Keepa, Google Trends, etc. I also had training in Product Sourcing at Alibaba. During the training, I also created a basic Shopify Store, and had training on common tools (i.e. Oberlo, Dropified) used for Shopify product listing and drop shipping. I was also introduced to the basics of
I have also worked on a part-time/seasonal basis for a US-based Real Estate Investor. This experience has given me an overview of the US Real Estate Industry. My tasks included Appointment Setting, Research and Data Entry,
I also worked at a BPO / Call Center Company (Sitel Philippines Corporation) for almost 9 years. This has given me an extensive background for Customer Support. I worked as an outbound Customer Service Representative with Sitel's financial campaign like Capital One Bank. This experience enhanced my Customer Service Skills and gave me a deep understanding of the US Credit Card Industry. I also have substantial experience as an Outbound Fraud Analyst at another financial campaign at Sitel, First Data Corporation. I have handled billing and general inquiries with sales/upselling, and basic technical support at AT&T DirecTV. My experience with these campaigns at Sitel has given me a firm foundation on how to interact with different customers and has given me above average skills in oral and written communication.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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