VA|Order Management|Trainer|Quality Analyst|Customer Service

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

January 21st, 2025 (11 days ago)

Member Since

January 17th, 2019

Profile Description

Productivity Assistant / VA 
- Coaching Call support
Back end tasks for onboarding & Offboarding
Managing
- Team Rosters
Pulling production metrics and reporting

Virtual Assistant | Livian 
- Critical role to the Productivity Coaching Program. A self-starter, task oriented, growth minded, and driven individual. Capable of managing multiple projects and able to shift from one priority to the next as there are many facets to the role.
- Assisting coaching calls, onboarding tasks, offboarding tasks and advancement task.

Sales Order Administrator | Mirapath Inc.
- Receiving and processing quote requests, sales orders and purchase orders
- Savvy in utilizing Netsuite and Salesforce
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.

AK Management DBA Drop Ship Lifestyle

- Customer service representative handling both chats and email support
- Address inquiries from potential leads
- Providing prompt and accurate services to potential
leads through chat and email
 
Product Trainer Transcom Worldwide Inc.
- Conduct assessments, provide learning recommendations, develop training materials and facilitate training
- Monitor, evaluate, and record training activities or program effectiveness

Quality Assurance Specialist Transcom Worldwide Inc.
- Provides feedback and recommendations for campaign process improvements and to facilitate improvements in call quality
- Analyze monthly customer satisfaction data to pick up key highlights/ trends and take appropriate actions.

Technical/Customer Service Representative Transcom Worldwide Inc.
- Handled home electronics and information technology products and resolved basic to advance product issues
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty

Escalation Agent / Tier 2 Hinduja Global Solutions
- Handles customer concerns for both hardware and software issues for home electronics, IT products and cameras/camcorders
- Provides advance technical supports which includes remote support software and basic router troubleshooting

Technical/Customer Service Representative Hinduja Global Solutions
- Handles customer concerns for home electronics products of a major electronics company
- Provides technical support and customer service.