Data Entry Expert and Team Leader

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

March 20th, 2025 (2 days ago)

Member Since

January 15th, 2019

Profile Description

With over four years of experience in customer service and technical support, I have demonstrated strong leadership, problem-solving, and team management skills. Currently serving as a Team Leader at Concentrix CVG Philippines, I lead a team of 12 Tier 2 analysts for a reputable advertising platform, driving productivity (1.07 rate) and quality performance (95%) through coaching, performance monitoring, and effective resource allocation. Previously, as a Subject Matter Expert, I guided agents in resolving complex issues, improving resolution rates to 98%, and enhancing team competencies through training sessions.

My technical expertise stems from roles as a Tier 2 Analyst and Tier 1 Technical Analyst, where I managed escalated cases and provided customer-focused solutions for advanced VR gaming devices. My background also includes experience at Task Us, where I honed my customer service skills by addressing inquiries, resolving order issues, and collaborating with sellers to improve customer satisfaction. Across all roles, I have consistently contributed to operational excellence, process improvements, and team success.