Shopify & Ecommerce Expert | Customer Service

Overview

Looking for full-time work (8 hours/day)

at $3.40/hour ($598.40/month)

Bachelors degree

Last Active

December 21st, 2024 (today)

Member Since

January 9th, 2019

Profile Description

I am a results-driven E-Commerce professional with extensive experience in managing Shopify stores, optimizing product listings, and conducting thorough product research to identify market trends and lucrative opportunities. My expertise lies in overseeing all aspects of e-commerce operations, from product research and listing creation to customer service and order fulfillment. I am skilled in crafting high-converting listings and landing pages that attract and retain customers, leveraging tools like Minea, Ad Spy, and TikTok for E-commerce. With extensive experience as a Customer Service Specialist for dropshipping stores, I bring a proven track record of resolving complex customer issues while consistently meeting and exceeding KPIs. My expertise lies in handling chargebacks, PayPal disputes, refunds, and customer inquiries with precision and empathy. I am proficient in using industry-leading tools, including Re, Gorgias, and Zendesk, which enable me to provide efficient and thorough support tailored to each customer's needs.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

I specialize in managing and optimizing Shopify stores, ensuring every aspect of the online shopping experience is seamless and effective. My expertise includes product research using advanced tools like Ads Library, Minea, and Ad Spy to identify trending and profitable products. I manage customer interactions and support using Zendesk and Gorgias, ensuring high levels of customer satisfaction and efficient issue resolution. In addition to day-to-day operations, I also handle marketing efforts through email campaigns using Klaviyo and Mailchimp, crafting targeted messages that drive sales and customer engagement. Furthermore, I am skilled in customizing Shopify themes and creating user-friendly, aesthetically pleasing websites that align with brand identity and enhance the overall shopping experience.

Customer Support » Ecommerce

Experience: 1 - 2 years

I’m a customer service pro with a solid background in handling all things dropshipping. My expertise is in solving those tough cases – from PayPal disputes and chargebacks to refunds and everything in between. I’ve tackled countless cases, always making sure to hit my KPIs while keeping customers happy and engaged. I work with tools like Re , Gorgias, and Zendesk daily, and they’ve been game-changers for handling inquiries, managing disputes, and ensuring smooth resolutions. I genuinely enjoy talking to people, and I’m all about empathizing with customers to find solutions that work for both them and the business. My approach is proactive, solutions-focused, and built on keeping customer trust strong – because satisfied customers are what it’s all about!