Virtual Assistant  |  Influencer Marketing 

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Level 

Last Active

March 17th, 2025 (yesterday)

Member Since

January 3rd, 2019

Profile Description

OBJECTIVE:
To work for a company where I can utilize my skills, gain further experience, and contribute to the enhancement of the company's productivity and reputation.

Skills:
Customer Service 
Campaign ManagementEmail Management and Marketing
Social Media
Project and Time Management

Work Experience:
WIPRO BPO - July 2016 – January 2019 CUSTOMER SERVICE REPRESENTATIVE |United Health Group 
Shift: Graveyard 8:00 PM TO 5:00 AM MNL TIME 

- Answering incoming calls from Providers that have inquiries about eligibility and benefits, claims or authorization on members' accounts. 
- Accurately assist in member plan benefits information and checking medical codes to make sure they are valid and billable.
- Advise provider on medical claim status and assist in options or next steps to
 take on the claim. 
- Handle 50+ provider calls per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

OMEGA HEALTHCARE – February 2019 – January 2022
Customer Service Representative |NextGen 
Shift: Graveyard 10:00 PM TO 7:00 AM MNL TIME 

- Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations on the computer regarding the patient's accounts. 
- Explained and applied hospital and federal policies and regulations to ensure proper patient care. 
- Understand the importance of dealing with confidential information. 
- Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care costs to patients. 
- Updated claims information, identified proper insurance carriers, reviewed disputes, and removed or referred accounts to collections. 
- Managed incoming phone calls and resolved patient inquiries and referred calls to       appropriate departments 
- Handle 50+ patient calls per day, giving detailed, personalized, friendly, and polite       service to ensure customer retention and satisfaction


CURIOUS OUTLIERS – March 2022 - May 2023 - VIRTUAL ASSISTANT | INFLUENCER MARKETING
Shift: Graveyard 8:00 PM TO 5:00 AM MNL TIME  

- We connect brands with creators or influencers on Youtube, and we make sure that the creators or influencers get all the assets and requirements from the brand and create a 60-second integration or ad on Youtube through a series of emails that have already been created for them. 
- Provide feedback and check the integration preview to make sure that all of the verbal and technical requirements from the brand are met by the creator or influencer. 
 - Check the monthly CPA and present to the brand that the creator is good or fit for renewal. 
- Collaborating with creators to create exciting on-brand campaigns that drive growth.
- Continuously measuring and optimizing campaign performance while also establishing benchmarks and recommending future renewals based on CPAs.
- Work, coordinate, and collaborate with a large group of influencers to execute campaigns on time.
- Managing multiple brand campaigns from start to finish.

EDUCATION:
BACHELOR OF SCIENCE IN NURSING
SOUTHWESTERN UNIVERSITYUpgrade to see actual info