Operations Manager for STR | Guest Relations | Multi-OTAs

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

February 10th, 2025 (8 days ago)

Member Since

November 27th, 2018

Profile Description

Ready to LEVEL UP your rental business?

- Short-term Rental Management
- Front desk agent and customer success
- Revenue driven

Here's what I can offer:

GUEST SERVICES MANAGEMENT
With a focus on professionalism and a commitment to exceeding expectations, I am a Guest Services Specialist who leverages my expertise in hospitality management to deliver unparalleled service and create lasting impressions for every guest.

SCHEDULING AND CALENDAR MONITORING
Utilizing advanced scheduling and precision planning techniques, I optimize time allocation streamline workflows, and ensure optimal productivity and efficiency.

MANAGING RESPONSE RATE
Just cruising through Airbnb messages, making sure no one's left hanging! I'm here to keep the communication train on track.

CUSTOMER ENGAGEMENT
With nearly eight years of dedicated service in customer satisfaction, I bring a wealth of experience and expertise to every interaction, ensuring a consistently high level of client contentment.

FINANCIAL ANALYST 
I focus on optimizing revenue and maximizing profitability for vacation rental properties. By leveraging market data, performance metrics, and industry trends, I craft dynamic pricing strategies, streamline operating costs, and evaluate investment opportunities to ensure sustainable growth.

INVENTORIES AND SUPPLIES
I ensure that properties are consistently stocked, organized, and ready to provide an exceptional guest experience. My approach focuses on maintaining cost efficiency while delivering high-quality amenities that meet the expectations of modern travelers.

REVIEW REMOVAL
I help property owners maintain a stellar online reputation by addressing and resolving unfair or inappropriate guest reviews. By leveraging platform guidelines and strategic communication, I ensure that reviews accurately reflect the quality of the property and service provided.

LISTING DISPUTES
I assist short-term rental hosts in resolving disputes and inaccuracies that impact the visibility, accuracy, or performance of their property listings. My expertise ensures that your listings remain compliant, competitive, and optimized for success on platforms like Airbnb and VRBO.

VENDOR MANAGEMENT
Seamless coordination and collaboration with service providers to maintain the quality and efficiency of rental operations. From cleaning services to maintenance teams, I streamline vendor relationships to enhance guest satisfaction and operational excellence.

?? Tools that I've used before:
? Airbnb
? VRBO
?Upgrade to see actual info
?Freshdesk
?Freshcaller
?Zendesk
?Hostaway
?Hospitable
?Lavanda
?Furnish Finder
? Breezeway
?Pricelabs
?Autohost
?Superhog
?Amazon Workspace
?Paragon
?Zoho
?Workdrive
?G-suite
?360 Office
?Teamwork
?Teamdesk
?Teamspaces
?Tedform
?Pega
?Bphone
?Cisco Jabber
?Extranet
?Slack
?Canva
? Photopea
?Open Phone

Sounds good?

Please shoot me a message so we can collaborate.

Cheers,
Upgrade to see actual info