Current Employment Status:
Hired Full Time on Sep 26, 2024
With over 12 years of experience as a Senior Service Representative and Subject Matter Expert (SME) at JP Morgan Chase, I have cultivated expertise in retail banking operations, customer service excellence, and employee training. My track record includes mentoring new employees, crafting comprehensive training materials, and delivering real-time support to ensure top-tier service delivery. In addition to my extensive banking background, I have spent 2 years as a Dispatch Customer Service Representative, proficiently managing service requests, scheduling, and providing logistical support. Recognized for exceptional communication and problem-solving skills, I am dedicated to fostering a positive and productive work environment. Furthermore, I bring 3 years of experience as a Virtual Assistant and Social Media Manager, demonstrating versatility and adaptability across different roles.
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