Professional CRM and Data Entry Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

October 3rd, 2018

Profile Description

Overview:A CRM and Data Entry Specialist plays a crucial role in managing and maintaining customer relationship management (CRM) systems and ensuring the accuracy and integrity of data. This position is instrumental in helping organizations maintain strong relationships with their customers and make data-driven decisions. Core Competencies:- Proficiency in data entry and database management.- Knowledge of CRM software (e.g., Salesforce, Insightly, Monaco CRM).- Strong attention to detail and data accuracy.- Analytical skills for data interpretation and reporting.- Effective communication and problem-solving skills.- Ability to work independently and as part of a team.Key Responsibilities:1. Data Entry and Management:   - Accurately input and update customer information into the CRM system.   - Ensure data quality by verifying and correcting information as needed.   - Organize and categorize data for easy retrieval and analysis.2. Database Maintenance:   - Regularly clean and deduplicate the CRM database to eliminate redundant or obsolete information.   - Assist in database backup and recovery procedures to prevent data loss.3. Record Keeping:   - Maintain detailed and organized records of customer interactions, transactions, and communication history.   - Ensure compliance with data protection and privacy regulations.4. Reporting and Analysis:   - Generate reports and dashboards to provide insights into customer trends, preferences, and behaviors.   - Collaborate with other teams to analyze data and make recommendations for improving customer relationships and business processes.5. User Training and Support:   - Train CRM system users on data entry best practices.   - Provide support and troubleshooting assistance to users encountering issues with the CRM system.6. Integration and Automation:   - Collaborate with IT and software development teams to integrate the CRM system with other tools and automate data entry processes where possible.