Kit

Chat Support / Quality Assurance /Customer Care / CANVA

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 22nd, 2024 (today)

Member Since

October 1st, 2018

Profile Description

With 4 years of experience in customer service, I specialize in managing high-volume inbound and outbound calls and chat support. My expertise encompasses quality assurance in the booking, refunding, and billing processes for flights, hotels, and trains. I am adept at ensuring compliance with company standards, identifying areas for improvement, and enhancing the customer Upgrade to see actual info my role, I have successfully converted sales through e-commerce support, effectively addressing customer inquiries and guiding them through the purchasing process. My strong communication skills and customer-centric approach have consistently allowed me to meet and exceed performance metrics.I am committed to delivering exceptional service, continuously improving processes, and fostering positive customer relationships to drive satisfaction and loyalty.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Sales Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Customer Support » Active Listening

Experience: 6 months - 1 year

Marketing » CRM » Zoho CRM

Experience: 6 months - 1 year

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 2 - 5 years

Customer Support » Sales Support » Flight Booking

Experience: 6 months - 1 year

Customer Support » Sales Support » Food Service

Experience: 6 months - 1 year

Design » Graphic Design » Canva

Experience: 1 - 2 years

Customer Support » Product Knowledge

Experience: 2 - 5 years

Basic Information

Age
31
Gender
Male
Website
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Address
DANAO CITY, CEBU
Tests Taken
IQ
Score:  125
DISC
Dominance: 51
Influence: 30
Steadiness: 13
Compliance: 6
English
C1(Advanced)
Government ID
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