Kit

Customer Service Specialist | Quality Assurance Professional

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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

January 29th, 2025 (yesterday)

Member Since

October 1st, 2018

Profile Description

With 4 years of experience in customer service, I specialize in managing high-volume inbound and outbound calls and chat support. My expertise encompasses quality assurance in the booking, refunding, and billing processes for flights, hotels, and trains. I am adept at ensuring compliance with company standards, identifying areas for improvement, and enhancing the customer Upgrade to see actual info my role, I have successfully converted sales through e-commerce support, effectively addressing customer inquiries and guiding them through the purchasing process. My strong communication skills and customer-centric approach have consistently allowed me to meet and exceed performance metrics.I am committed to delivering exceptional service, continuously improving processes, and fostering positive customer relationships to drive satisfaction and loyalty.

Top Skills

Experience: 2 - 5 years

Dedicated customer service professional with 4 years of experience in chat support and quality assurance. Skilled in managing high-volume customer inquiries (130+ daily), diagnosing issues, and delivering efficient solutions. Adept at multitasking, CRM software, and maintaining accuracy in every interaction.

Experience: 2 - 5 years

Experienced Sales Support Specialist with a strong background in customer service, upselling. Proficient in managing high-volume inquiries, resolving customer concerns, and providing solutions that drive sales growth. Skilled in multitasking and delivering exceptional support to meet and exceed performance goals.

Experience: 2 - 5 years

Dedicated Customer Service Specialist with 4 years of experience in managing high-volume interactions, including chat support and quality assurance. Skilled in diagnosing customer issues, providing effective solutions, and maintaining a customer-centric approach. Proficient in multitasking, CRM tools, and ensuring accuracy in every interaction to enhance the customer experience.

Other Skills

Experience: 2 - 5 years

Experienced Technical Support Specialist with a background in e-commerce support and troubleshooting. Skilled in diagnosing and resolving technical issues, managing high-volume inquiries, and delivering effective solutions. Proficient in multitasking, CRM software, and ensuring customer satisfaction through accurate and timely support.

Experience: 6 months - 1 year

Experience: 1 - 2 years

Experienced Email Support Specialist with a strong focus on providing accurate and timely responses to customer inquiries. Skilled in managing high-volume email interactions, resolving issues efficiently, and delivering personalized support. Proficient in CRM tools, multitasking, and maintaining professionalism in written communication to enhance customer satisfaction.

Experience: 2 - 5 years

Experienced Phone Support Specialist with 4 years of expertise in handling high-volume inbound and outbound calls. Skilled in resolving customer concerns, providing effective solutions, and delivering exceptional service. Proficient in CRM tools, conflict resolution, and maintaining a professional and customer-focused approach during every interaction.

Experience: 2 - 5 years

Experienced E-commerce Support Specialist with expertise in managing customer inquiries, troubleshooting technical issues, and providing tailored solutions. Skilled in CRM tools, upselling, and ensuring a seamless online shopping experience. Proficient in handling high-volume interactions while maintaining accuracy and customer satisfaction.

Experience: 6 months - 1 year

Experienced Flight Booking Specialist with expertise in managing airline reservations, assisting customers with itinerary changes, and providing accurate travel information. Skilled in quality assurance for call monitoring, resolving booking issues, and ensuring customer satisfaction. Proficient in CRM tools and maintaining a detail-oriented approach to deliver exceptional service.

Experience: 6 months - 1 year

Experienced Food Service Support Specialist with a customer-focused approach. Skilled in managing inquiries, resolving concerns, and ensuring seamless order processing. Proficient in multitasking, communication, and maintaining accuracy to deliver an exceptional dining experience for customers.

Experience: 2 - 5 years

Basic Information

Age
32
Gender
Male
Website
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Address
DANAO CITY, CEBU
Tests Taken
IQ
Score:  125
DISC
Dominance: 51
Influence: 30
Steadiness: 13
Compliance: 6
English
C1(Advanced)
Government ID
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