Rudgie

Chargeback Analyst

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

December 22nd, 2024 (17 days ago)

Member Since

September 20th, 2018

Profile Description

Experienced Dispute Analyst and Customer Support Specialist with over 5 years of expertise in fraud resolution, chargeback management, and client retention. I have a proven track record of resolving complex disputes efficiently, ensuring high customer satisfaction, and adhering to platform-specific policies for platforms like PayPal and Shopify. My background includes roles in top organizations such as JP Morgan Chase and TELUS International, where I honed my skills in dispute resolution, technical support, and customer loyalty.I am detail-oriented, proactive, and skilled in building trust with clients while delivering top-notch support. Fluent in English and Tagalog, I thrive in fast-paced environments and am passionate about helping businesses maintain strong customer relationships. Ready to contribute my expertise to elevate your business operation

Top Skills

Marketing » Credit Repair

Experience: 2 - 5 years

Customer Support » Insurance

Experience: 1 - 2 years

Customer Support » Customer Service » Chargeback Analysis

Experience: 2 - 5 years

Seasoned Chargeback Analyst with a solid background in fraud resolution and customer dispute management gained from roles at JP Morgan Chase and other leading companies. Skilled in investigating chargebacks, adhering to platform-specific policies (e.g., PayPal, Shopify), and delivering timely and effective resolutions to maintain client trust and satisfaction. Leveraging expertise in fraud detection and prevention, I have consistently ensured accurate handling of disputes, minimized financial losses, and improved resolution outcomes. My experience also includes crafting tailored solutions and communicating effectively with customers and stakeholders to resolve complex issues efficiently.