I've been working in the BPO industry for 16 years. I have gained quite a handful of skills in customer service, sales, sales support, and analytics. I'm familiar in using different CRM tools, such as Netsuite, Asana, Salesforce, Hubspot, Gorgias, Zendesk to name a few. I have an extensive background in administrative tasks and analytics using MS excel. I have also been a supervisor handling different teams for 4 years. I am now an Account Manager, managing different types of Account. I am a very passionate and resourceful individual. I make sure that I provide accurate results when I have a task. My past work experiences have also helped me developed my multi-tasking skills. I can do multiple tasks at once with accuracy. I am passionate in learning different things and continuously develop myself because I strongly believe that no matter how I excel at what I do, there's room for me to improve. I want to be able to find a job that will help me in gaining financial freedom and I'm certain that I will be an asset to one's business.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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