I've been in BPO Industry and as a Virtual Assistant since 2012. I've handled the following through these wonderful years:
- Billing and finance
- Retention
- Sales
- Technical support tier 1 and 2
- Windows and Mac Troubleshooting
- VoIP Troubleshooting / Setup
- Smart Device configuration (Android and iOS)
- Internet ADSL/Fiber and LAN/WAN networking
- Cloud services / File management
- Software as a service (SaaS) configuration/troubleshooting
- Server configuration
These are the tools that I have used working as a Customer Service Representative:
- Zendesk
- SalesForce
- Gorgias
- Hubspot
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- ASANA
- Oracle
- Pipedrive
Here are some dialers that I am familiar with:
- Vici
- Mojo
- Dialpad
- Zoiper
I also handled Executive Assistant roles and Social Marketing and Management roles aside from Customer Service. I am proficient in using Graphic designing tools like Adobe Creative Suites and Canva which are beneficial for social media ads and postings.
As a BS in information technology graduate, I also have knowledge in website creation and landing pages such as WordPress, Shopify, and Wix.
Here are some tools that I am proficient in using in this category:
- Adobe Photoshop
- Adobe Illustrator
- Adobe After Effects
- Adobe Premiere
- GoHighLevel
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- Clickfunnels
- Canva
- Movavi
- Shopify
- Wix
- WordPress
- Chat GPT
- MidJourney
- Zapier
Proficient in social media marketing, I excel in crafting effective funnels and campaigns using GoHighLevel,
I am your all-around guy and love learning new things that will help my client's success.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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