Customer Service Representative/ Email and chat Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

January 6th, 2025 (2 days ago)

Member Since

September 7th, 2018

Profile Description

I am a highly skilled Customer Service Representative with over 11 years of experience specializing in email and chat support, I am committed to delivering exceptional service through efficient and clear communication. My role is to assist customers with their inquiries, resolve issues, and provide solutions in a friendly and professional manner—ensuring a seamless experience from start to finish.


Key Skills:

Strong Written Communication Skills- ability to clearly explain solutions or provide information in a way that’s easy for customers to understand. Well-structured, concise responses are essential.   

Maintaining a friendly, empathetic, and professional tone, even in written communication. The ability to match the tone to the situation (e.g., calming a frustrated customer or expressing enthusiasm)   

Customer-Centric Approach- showing understanding and care for the customer’s issue, demonstrating that you genuinely care about solving their problem. 

Ability to remain calm and polite when responding to multiple emails and chats or dealing with frustrated or upset customers.  

Active Listening (Reading)- carefully reading and fully understanding the customer's concern or issue, so you can provide accurate and effective solutions.  

Asking relevant follow-up questions if the initial message lacks detail, in order to clarify the problem and ensure accurate resolution.  

Problem-Solving and Critical Thinking- Identifying the root cause of issues or understanding customer complaints and providing a step-by-step solution. Offering flexible solutions when customers present complex or unique challenges, and troubleshooting issues effectively.