Rocel

Experienced Customer Service Representative

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 3rd, 2025 (7 days ago)

Member Since

August 30th, 2018

Profile Description

Experienced customer service professional with a Bachelor's degree in Banking and Finance, offering 15 years of expertise in both BPO and freelance environments.
Throughout my career, I’ve held diverse roles, including Data Analyst, Financial & Fraud Specialist, Sales Representative, Technical Support, Virtual Assistant, Retention Specialist, Academic Advisor, and Tuition Coordinator. My experience includes managing inbound and outbound calls, email and chat support, up-selling, troubleshooting, scheduling appointments, coordinating tuition processes, and assisting with academic advising.
I am proficient in using a wide range of customer service tools and platforms such as Salesforce, Hubstaff, Shippo, Basecamp, Canva, Microsoft Office, Google Suite, Freshdesk, Chargebee, HubSpot, and Power BI, among others. A fast learner and multitasker, I’m known for being dedicated, adaptable, and solution-focused.
Building long-term relationships with clients is always a priority, and I’m excited to pursue both long-term and part-time opportunities where I can continue to contribute and grow within your company.