Admin/Accounting/Logistics

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 23rd, 2024 (19 days ago)

Member Since

August 27th, 2018

Profile Description

Admin and Accounting, Procurement, and Supplier Relations
Cost Management - Update and review costs monthly, identifying opportunities for optimization and cost reduction.
Non-Trade Procurement - Source, negotiate, and purchase materials, goods, and services from a variety of suppliers and vendors, ensuring the best value in terms of quality and price. Prepare and implement procurement policies and controls, including budgeting when necessary. Oversee and manage contracts, agreements, and legal documents while maintaining an up-to-date and consolidated document repository.
Admin and Accounting - Manage sales and ad spend records and conduct product, supplier, and logistics research. Handle bookkeeping tasks, including fixed assets, vehicles, leases, accounts payable, and expense tracking. Perform various ad hoc administrative and accounting tasks as needed.
Logistics and Supplier Relations - Create and manage purchase orders (POs) and monitor suppliers’ payment terms and lead times. Process supplier payments and consolidate CIPLs and surrendered BLs. Book incoming shipments, liaise with freight forwarders, and manage quotes for EXW and FOB shipments. Record incoming shipments and POs manually and track estimated arrival times (ETAs) through regular communication with freight forwarders. Process ocean freight and GST fees, and coordinate with the warehouse team for truck-ins and unstuffing schedules.

Order Fulfillment
Support the Warehouse Team by ensuring customer information (name, address, and phone number) is accurately recorded and payment statuses are confirmed as successfully paid. Monitor unfulfilled and undelivered orders, performing manual fulfillment for pending orders on Shopify. Investigate reasons for unfulfillment and escalate issues to the Warehouse Team. Track delivery speed rates and report tracking numbers with no movement to the Warehouse Team for resolution. Oversee daily monitoring of PayPal cases, chargebacks, disputes, and refunds. Analyze email correspondence from customers and the Customer Service Team to identify causes of chargebacks and disputes, such as unattended or unresolved email requests. Assist the Customer Service Team with manually creating orders for customers when necessary. Send email notifications to customers regarding failed or returned orders, addressing issues to ensure proper resolution.

Pricing
Experienced in documenting, streamlining, and maintaining price list creation and executing global pricing processes, with a focus on improving regional pricing accuracy and integrity for Microsoft products such as Surface, Xbox, Office, and Windows for Retail and Commercial partners. Skilled in researching and responding to pricing data issues and requests, as well as supporting product and program launches or changes reflected in price lists. Proficient in monthly price list maintenance and creation using SAP-Publish, ensuring seamless data flow to system teams and assisting in system data population. Proactive in logging pricing issues, tracking resolutions, and ensuring timely closure within stated SLAs. Thorough in conducting global and local price data quality checks, implementing controls, and troubleshooting to maintain pricing accuracy. Efficient in managing pricing queries from Channel Partners and internal Microsoft teams, ensuring a high level of query resolution and support.

Data Management
Skilled in creating precise and accurate product data in accordance with established performance and quality metrics, following guidelines from Arvato T2s, T3s, and Microsoft Business Requirements Managers (BRMs). Responsible for managing data throughout the product lifecycle, from creation to obsolescence, for all Microsoft products and components. Meticulous in conducting self-audits of Bills of Materials (BOMs), Stock Keeping Units (SKUs), and components to ensure correctness, completeness, and compliance with handoff requests.

Order Processing and Releasing
Experienced in auditing orders for computer equipment and accessories for Small and Medium Businesses (SMBs) and Enterprises under Dell Financial Services, ensuring compliance with a comprehensive 13-point audit checklist prior to release and meeting SLA requirements. Skilled in collaborating with Sales Representatives and key departments such as Asset Protection Services and the Credit Department to address issues impacting order accuracy and fulfillment. Proficient in identifying and resolving order discrepancies to ensure a seamless auditing process, ultimately driving timely completion and successful order release.

Customer Care
Experienced in managing account and billing inquiries for MSN Internet Access and addressing email-related complaints such as fraud, account theft, and spam for MSN Hotmail and MSN Abuse. Skilled in troubleshooting login issues for MSN Passport and MSN Messenger across email, phone, and chat platforms. 
Proven track record of delivering exceptional customer service for a debit card company (Netspend) and a UK-based online gambling company (William Hill Online) by effectively resolving conflicts, issues, and customer concerns with professionalism and efficiency.

Technical Support
Knowledgeable in DS0 and T1 (low bandwidth) circuit provisioning and design, including coordinating and scheduling customer test and turn-ups with local operations, engineers, and the order management team (Verizon).