With over 3 years of experience as a Virtual Assistant in Real Estate, I have consistently handled various customer interactions whether they were angry, frustrated, worried, or afraid. Building an emotional connection with customers, especially without verbal or physical cues, is challenging, but I’ve excelled in doing so through telephone,
I’m confident that my strong oral and written communication skills, paired with a customer-first mindset, make me a valuable asset to any team. I thrive in fast-paced environments, where my passion for what I do drives my quick learning and efficiency. My excellent time management and organizational skills enable me to meet deadlines while fostering teamwork.
In addition to customer service, I have extensive experience with AppFolio, handling payables, receivables, tenant screening, work orders, and reconciliations. My loan processing expertise includes collecting borrower information, reviewing documents, and coordinating closings. I have also drafted term sheets and worked closely with underwriters to structure and evaluate loan applications.
Beyond loan processing, I’ve managed tenant relations, including rent negotiations, move-ins, move-outs, and scheduling inspections (fire, DCA, and appraisals), while effectively coordinating with third-party vendors.
Experience: 6 months - 1 year
Experience: 2 - 5 years
I have been working as a Jr. Underwriter/Processor for the past 2 years. For the span of 2 years, I was able to process 300+ Mortgages with our partner lenders and investors.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
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