Customer Support Specialist | E-commerce & SaaS Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.68/hour ($823.12/month)

Bachelors degree

Last Active

January 28th, 2025 (13 days ago)

Member Since

July 15th, 2018

Profile Description

Hi there! I'm a dedicated and results-driven Customer Support Specialist with over 9 years of experience in providing exceptional service through both voice and non-voice channels. My background spans across BPO and freelancing roles with reputable companies such as AT&T, Crown and Paw, and CourseHero.

Here’s what I bring to the table:

> Customer Service Expertise: Skilled in resolving high volumes of tickets with empathy, Upgrade to see actual infolytical thinking, and problem-solving.
> E-Commerce Knowledge: Proficient in Shopify, Magento, and Oracle Netsuite, with hands-on experience mUpgrade to see actual infoging SaaS platforms and online stores.
> Tech-Savvy: Advanced user of Google Sheets, Microsoft Excel, Salesforce, and Gorgias for streamlined operations and reporting.
> Team-Oriented: Strong collaboration and communication skills, with a proven track record of working with global teams to meet and exceed goals.

I specialize in improving customer satisfaction by providing fast, effective, and personalized solutions. My IT education complements my knack for technology, enabling me to stay ahead of industry trends and leverage tools to deliver exceptional results.

If you’re looking for a professional who can provide top-tier customer support and elevate your business processes, I’d love to connect and help your business thrive!

Let’s make great things happen together.