I have 7 years of experience in customer service industry with administrative role as Operations Manager, I am well organized, attentive to detail and results-driven and resilient in development while improving processes and increasing productivity.
SHOPIFY
- Order fulfillment
- Product listing
- Product variations
- Importing/Exporting CSV files
- Apps Management
DROPIFIED
- Order Fulfillment
- Upload tracking number
- Importing/Exporting CSV files
- Apps Management
- Product Sourcing
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- Extensive Research
- Data management
- Microsoft Office (Word, Excel, PowerPoint)
OBERLO
- Importing products:
Import products via Oberlo Supply system
Import products via In-app product search
Import products directly from AliExpress
Publishing products to the shop
- Processing Orders
Fulfillments
Fulfilling orders using the Get Tracking Number button
Fulfilling orders using the Send All Orders Details button
Fulfilling orders manually
ALIEXPRESS
-Searching Products & Contacting Sellers
- Placing Orders
- Payments
- Shipping & Delivery
- Feedback & Ratings
- Disputes & Refunds
AFTERSHIP
- Setting up Track Button to Web Page
- CSV Upload & Auto-Fetch
- Installing and setting up AfterShip browser extension
eBay
- registration and account issue
- selling and listing
- account restriction
- INR and SNAD case and appeals<8efe80624d780eba0c6493ec45140364
- Page Administrator/Manager
- Page Comment moderation
- Customer Support
Customer Service Representative – Chat/Phone/
ePerformax Contact Center and BPO JY Square Mall, Salinas Drive, Lahug, Cebu City September 2014 - January 2016
Account Supervisor
Teleperformance Inc Centrio Mall, C.M. Recto Avenue, Cagayan de Oro City
July 2018 - January 2021
Account Operations Manager - Operations Excellence Manager
Teleperformance Inc Centrio Mall, C.M. Recto Avenue, Cagayan de Oro City January 2021 to present
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