Shopify Customer Support, VA, and Social Media Specialist

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Associates degree

Last Active

October 6th, 2024 (40 days ago)

Member Since

June 16th, 2018

Profile Description

With over 13 years of comprehensive experience in customer support, I have dedicated 8 years to the BPO industry and 5 years as a Virtual Assistant, Customer Support Representative, and Social Media Specialist within e-commerce dropshipping companies. My extensive e-commerce operations experience enables me to effectively address challenges and enhance the customer experience across diverse markets. I have a strong background in sales, finance, and business-to-business accounts, complemented by extensive lead generation expertise that allows me to identify and engage potential customers effectively.

Knowledge and Skills:

Customer Inquiry Resolution: Expert in addressing customer inquiries related to billing, complaints, and product information through detailed education, thorough research, and accurate calculations.

E-Commerce Proficiency: Proficient in using platforms such as Shopify and Dropified for order management, inventory tracking, and product listing optimization. Experienced in utilizing tools like Gorgias and Zendesk for customer support ticketing and effective communication.

Social Media Management: Skilled in managing social media accounts by creating engaging content, responding to customer messages and comments, and leveraging social platforms to enhance brand visibility and customer engagement.

Data Analysis and Reporting: Competent in creating billing quotes and inventory reports using Excel, enabling accurate tracking of sales and stock levels.

Customer Navigation Assistance: Dedicated to guiding customers through online account navigation and assisting with website-related inquiries to enhance user experience.

Data Accuracy and Maintenance: Meticulous in reviewing customer data to ensure accuracy and maintaining updated information in the system.

Dispute Resolution: Experienced in calculating disputed invoices, providing detailed explanations, and processing refunds and adjustments to maintain customer trust.

Order Processing and Coordination: Efficient in processing customer orders, ensuring all necessary details, codes, and special instructions are accurately gathered and entered.

Empathetic Customer Support: Committed to providing empathetic and personalized support, actively listening to customer concerns, and offering multiple solutions to enhance satisfaction and loyalty.

My extensive experience in both customer support and e-commerce operations enables me to effectively address challenges and contribute to a seamless customer experience.