HVAC Admin/Customer service/Dispatch/Invoicing/Collection

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

January 29th, 2025 (yesterday)

Member Since

June 15th, 2018

Profile Description

Looking for a reliable Virtual Professional? Your search ends here!

I specialize in streamlining operations and delivering exceptional support for HVAC and Appliance Repair businesses. 
Here’s how I can make your work life easier:

Virtual Office Management: Email & Calendar Management: Organize inboxes, schedule meetings, and coordinate appointments.
Data Organization: Maintain and update digital files, ensuring accessibility and accuracy.
Team Coordination: Oversee communication and workflow between staff and stakeholders.
Process Improvement: Identify inefficiencies and implement streamlined office procedures.
Technology Management: Troubleshoot and optimize tools for smooth virtual operations.

Admin Support 
Customer Communication: Efficiently handle inquiries, scheduling, and follow-ups.
Scheduling & Dispatching: Seamlessly assign jobs and manage technician calendars.
Work Order Management: Create, update, and precisely track service orders.
Invoicing & Payments: Process invoices and ensure timely payment follow-ups.
Inventory Coordination: Track parts availability and manage orders.
Warranty Claims: File and monitor warranty paperwork accurately.
Documentation: Maintain organized service records and client data.

Skilled Dispatch Coordinator
Job Scheduling: Assign tasks to technicians based on skill and availability.
Route Optimization: Plan efficient routes to maximize productivity.
Real-Time Monitoring: Track technician progress and job completion.
Communication: Serve as a seamless link between technicians, clients, and vendors.
Problem Solving: Resolve scheduling conflicts and last-minute changes with ease.

HVAC Estimator
Accurate Cost Estimation: Deliver detailed and competitive project estimates.
Material and labor Calculation: Optimize resources for installations and repairs.
Vendor Coordination: Source cost-effective quotes from suppliers and contractors.
Proposal Preparation: Craft compelling bids with clear budgets and timelines.
Collaboration and cost Analysis: Partner with teams to ensure project success and refine future estimates.

Customer Service Specialist
Client Engagement: Provide exceptional support to address customer needs and concerns.
Issue Resolution: Handle complaints professionally, ensuring client satisfaction.
Follow-Up Service: Ensure customer needs are met post-service, boosting retention.

Tools I Excel In: Housecall Pro, Google Suite, MS Office, Google Voice, CRM, and Calendar.
Ready to elevate your operations? Let’s connect!