Customer/Sales Support Guru

Overview

Looking for full-time work (8 hours/day)

at $17.00/hour ($2,992.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

January 2nd, 2025 (2 days ago)

Member Since

June 11th, 2018

Profile Description

With more than 10 years experience working full-time in sales industry such as pharmaceutical, construction, automotive and industrial lubricants. Providing excellent customer service has always been the top of mind. Also with almost a year experience as Executive Assistant/Admin Assistant. I have gained a great deal of call- handling skills as well as multi-tasking skills. I excel in problem solving such as handling difficult customers, negotiation, sales closing among others. Experienced in Email, Phone and Chat Support, handled survey calls, lead generation, appointment setting type of calls and telemarketing as well.
Interested in serving and working with people from all walks of life. A friendly, enthusiastic individual with good communication skills, reliable, self-organized person and professional. I'm always ready to take challenges and willing to be trained for continuous learning. The key to my success for the past years is to treat my employer's business as my own business.

Responsibilities/Skills:
- Administrative task (e.g.answering emails, scheduling meetings and making travel arrangements)
- Customer Service/Telephone Assistant (Phone, Email and Chat Support)
- Email management
- Research, Data Gathering, Data Mining, and Data Entry
- Inbound and Outbound Calling
- Excellent phone, email and instant messaging communication skills
- Familiar with current technologies, like desktop sharing, cloud services, google drive)
- Experience with word-processing software and spreadsheets (e.g. MS Office)
- Knowledge of online calendars and scheduling (e.g. Google Calendar)
- Excellent time management skills
- Solid organizational skills
- Critical and Analytical Thinking skills
- Strong execution and care about high quality service

Others:
-Project Management, Coordination and Planning
-Business Analysis, Business Process Consulting
-Sales Management and Operations
-Forecasting